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Knoa Software debuts analytics platform

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KnoaSoftware, a provider of user experience management (UEM) software, has debuted Knoa Analytics, a component of Knoa UEM, which is also sold by SAP as SAP User Experience Management (SAP UEM) by Knoa.

The company says the new analytics platform provides an additional layer of insights into user interactions with SAP and non-SAP applications, business performance, as well as team-level and project-based collaboration. It also delivers enhanced analytical capabilities to help businesses leverage Knoa’s user experience data for key business initiatives, such as migrating to SAP S/4HANA and cloud-based enterprise solutions, prioritising automation initiatives, and optimising and managing efficiencies of a remote workforce.

Bogdan Nica, VP of product and services at Knoa, says: “We’ve been working closely with customers and partners to better understand how Knoa’s unique data can be applied to solve critical business challenges. As a result of this collaboration, we were able to identify and launch key new capabilities that we believe will help customers drive accelerated value with our solutions.”

Features of the new analytics platform include guided access to data, for faster onboarding of new users; use case-specific analytics for top priorities such as S/4HANA migrations and user enablement; new analytics in support of RPA initiatives; exploratory reports for open-ended analysis of the data, targeted to expert users; financial models for computing the business impact of IT projects; and collaboration and productivity features, such as ability to create and share projects.

Brian Berns, CEO of Knoa, says his organisation is executing on its vision to provide insightful user analytics to drive successful digital transformation projects and improve software adoption.

“Many business leaders are flying blind when it comes to understanding the efficiencies of their most valued resource, their employees, in their interaction with business applications. This has been further exacerbated by the transition of the workplace to a remote access dynamic, requiring business leaders to deploy technology innovations to ensure employee productivity and engagement. Our goal is to bridge that usability and user productivity gap and, with this release, we are re-affirming that commitment to our customers,” says Berns.

The Knoa Analytics application will be available in Q3 2020 to all new and existing Knoa cloud customers, as an add-on to the standard SAP UEM by Knoa cloud-based subscription, for no additional cost. Initially, the add-on is available for cloud deployments only, but an on-premises deployment model is part of the future roadmap.


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