Speech analytics suite for Nexidia

Nexidia has updated its Enterprise Speech Intelligence product suite to provide more options for contact centres to implement the capabilities that will have the most impact for their organisations, states ContactCentres.com.

These changes are in response to the maturation of the market for speech analytics and a better understanding of the different need sets that have evolved.

Nexidia is taking this step to make it easier for customers to apply speech analytics across all areas of traditional contact centre workforce optimisation, including quality, performance management and business process improvement.

Britannic Technologies has announced its Contact Centre Seminar in conjunction with Mitel, being held in Bishopsgate, London on 16 September, reports Call Centre Helper.

This free-to-attend seminar will explore how the latest unified communication solutions can bring intelligence to the call or contact centre.

The seminar will consist of presentations from both Britannic Technologies and Mitel, followed by live demonstrations and customer case studies.

InContact, a provider of cloud-based call centre software offerings, has entered into partnership with Verint Systems, a provider of enterprise workforce optimisation software and services, reveals CBR.

This is to convert Verint's workforce management offering to inContact's platform and deliver it via the cloud to contact centres.

InContact said its new cloud-based workforce management offering is designed to simplify and automate staffing in customer service operations.