Cape Town, 12 Nov 2012
WNS South Africa (formerly Fusion Outsourcing), a leading provider of business process outsourcing (BPO) services, received four prestigious awards at the 2012 BPeSA Western Cape Awards, held at the Cape Town International Convention Centre, on Saturday, 10 November 2012. BPeSA (Business Process enabling South Africa) Western Cape is the official trade and investment body for the BPO/contact centre industry in the Western Cape. The organisation fulfils multiple roles, including facilitating foreign investment, acting as a networking body, and serving as a centralised point of information on all industry-relevant data.
WNS South Africa was recognised for its excellence in outsourcing with the coveted "Best Outsourced Contact Centre" award, along with the award for "Community Spirit". Individual WNS winners included Marc Crawford, Senior Group Manager - IT, for "Best Support Service Individual", and Karen van der Merwe, Senior Group Manager - Operations, for "Manager of the Year".
"Being honoured with these awards is a great achievement," said Johann Kunz, Managing Director of WNS South Africa. "We continue to strive for excellence in all that we do, and this industry recognition validates that we are achieving our goals. I believe that these awards are a direct reflection of the quality of our people and their ability to provide world-class customer service, and I am confident that we are on course to accelerate WNS South Africa's growth and success," he added.
"We are thrilled to see that the BPO industry in South Africa recognises the same quality and capability that WNS saw when it acquired Fusion Outsourcing earlier this year," said Keshav R Murugesh, WNS' Group CEO. "We believe that South Africa will increasingly become a key component of our clients' global delivery strategy, providing finance and accounting and industry-specific solutions in addition to premium contact centre work. WNS South Africa's leadership position in this geography has us extremely well-positioned to capitalise on this growing industry trend."
WNS South Africa has been presented with both the regional and national awards for "Best Offshore BPO Centre" and "Best Offshore Customer Service Centre" at the past three BPeSA ceremonies. The awards are judged against pre-set criteria for each category, and include site visits and rigorous one-on-one interviews with all finalists.
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