SA service engineer wins Kyocera's global service prize, Europe

Issued by join.the.dots for Kyocera Document Solutions
Johannesburg, 27 Nov 2018

The top 10 service engineers participating in the European leg of the global service awards. Christiaan Pelser from Page Automation, holding the South African flag, was awarded first place.

Kyocera Document Solutions South Africa (KDZA) is thrilled to announce that Christiaan Pelser from Page Automation, a Kyocera Premier Partner, has been awarded first place in the 2018 Kyocera Service Awards in Europe.

The process begins with an online examination. This year saw over 2 600 participants in the online examination from the group's European operations. The top 10 in each region then attend the local sales company's on-site competition, which includes rigorous theory and practical exams. The regional winners then head off to compete in Europe for the top spot in the European Service Awards.

The prestigious awards recognise the dedication, skills, knowledge and outstanding technical abilities of our certified engineers, who competently deliver technical solutions to resolve a customer's technical queries on a daily basis.

Pelser captivated the judges with his excellent knowledge and expertise of service engineering. "Winning the European Kyocera Service Award is a notable and inspiring achievement, especially since there was such robust competition from across Europe," said Pelser.

The top three contenders from the European leg of the global competition get to go on an all-expenses paid trip to Vietnam and Japan in May 2019. The top three contenders of the Americas and Pacific attend as well.

"Service engineers are extremely important to our industry, not only to retain current customers, but to provide professional service to assist sales in gaining new business," says Paul Wendlandt, Customer Services Support Manager at KDZA.

This is the second time that KDZA's channel service engineers have achieved the first place in the European leg of the global service awards. In 2015, Gideon Fraser, who was at MPU Nelspruit at the time, was the first South African to achieve first place.

Over the 11 years that the awards have run globally, KDZA has had multiple winners in the top three places, and the company is very proud of the standard of service that South Africa offers Kyocera Customers.

"These awards are a true reflection of Kyocera's commitment to building a network of certified engineers and providing them with the products and solutions they need to deliver pre- and post-sales support for their clients," concluded Wendlandt.

KYOCERA Document Solutions South Africa

Headquartered in Midrand, Kyocera Document Solutions South Africa is a country level subsidiary of Kyocera Document Solutions and is responsible for the sales and marketing of Kyocera printers and document solutions throughout southern Africa.

Kyocera Document Solutions South Africa is renowned for its tailor-made document solutions that provide a perfect blend of premium products, software solutions and professional services that increase an organisation's workflow efficiency, enhance employee productivity, minimise environmental impact and significantly reduce operating costs.

The company offers world-class monochrome and colour printers, multifunctional products, parts and supplies, as well as software solutions.

A key differentiator for the Kyocera brand is the primary focus on overall value as opposed to only considering the initial acquisition price. Its solutions portfolio and Managed Document Services division help customers to reduce costs and environmental impact, at the same time as improving the efficiency and reliability of common business processes.

Kyocera Document Solutions is a wholly owned subsidiary of Kyocera Corporation, which is a leading manufacturer of hi-tech ceramics, electronic components, solar cells and electronic office equipment.

For further information, visit www.kyoceradocumentsolutions.co.za.

KYOCERA Document Solutions

KYOCERA Document Solutions, headquartered in Osaka, Japan, is a leading manufacturer of document imaging solutions and document management systems, including colour and monochrome multifunctional products as well as printers and wide-format devices. KYOCERA's products are renowned for their unique long-life imaging components that provide greater reliability and less waste, resulting in a lower total cost of ownership (TCO) over the life of the product. The KYOCERA Document Solutions portfolio does not stop at hardware. A full suite of business applications and consultative services allow customers to optimise and manage their document workflow, unleashing the full potential of their hardware investment.

KYOCERA Document Solutions is a core company of KYOCERA Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. During the year ended 31 March 2018, KYOCERA Corporation's net sales totalled 1 557 039 million yen (approximately EUR 12 billion). For more information and press-ready photos, visit https://www.kyoceradocumentsolutions.eu/.

Editorial contacts