Spescom DataVoice adds support for Latest Siemens Platforms

Issued by Blain Communications for Spescom
Johannesburg, 14 Mar 2006

Spescom DataVoice, has extended its partnership with technology giant, Siemens, by adding support for the very latest Siemens HiPath CAP 3 telephony architecture to its industry-leading solutions.

Siemens customers upgrading to HiPath CAP 3 can now do so assured that existing DataVoice quality and compliance recording, screen recording, performance management and speech analytics solutions, will continue to provide excellent service in their new environments.

Spescom DataVoice marketing manager, Pieter du Preez, says the company has been supporting Siemens telephony platforms for many years, via its partnership agreement with the German company.

Spescom DataVoice added support for Siemens HiPath CAP 3, in the latest version of its HiPath CAP Recording Controller. This recording solution provides all advanced features such as environmental tolerance, N+1 back-up switching, free seating support, business process integration options, and the automated addition of agent or caller information. Crucially, compatibility with HiPath CAP 2 to support mixed or migrating environments is maintained.

Spescom

Spescom, a Proudly South African company, is a multi-national technology innovator with direct operations in the US, UK and South Africa. The group is publicly listed on the JSE Limited (Spescom Ltd).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management. The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network; enterprise information management; multimedia transaction recording; broadcast; and customer contact centres.

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions. DataVoice is marketed internationally by London based Spescom Limited UK. eB is sold by US based Spescom Software Inc.

Spescom's global customer base consists of multi-national organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include Siemens, British Telecoms, Network Rail (formerly Railtrack), Lloyds of London, Barclays Bank, Abbey National Bank, WH Smith, Caterpillar, Bechtel, AmerenUE, Entergy, Bombardier, Ocean Energy, Sempra Energy, IBM, Telkom, SABC, Old Mutual, Eskom, Transnet, First National Bank.

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com

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