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Xerox Certificate Remediation Utility: Fault code 016-426 revisited

Social Media Project Manager – Forums and at Xerox

Johannesburg, 08 Sep 2020
Read time 2min 00sec

An updated fix for the fault code 016-426 that is being seen on some of the VersaLink, PrimeLink, WorkCentre 6515 and Phaser 6510 printers has been released. A new utility, the Xerox Certificate Remediation Utility (XCRU), is now available to push the fix to the certificates in bulk to your fleet of affected printers.

The utility comes with a user guide in the .ZIP file that will explain the prerequisites, how to install and use the utility, and the list of compatible products. Please read the user guide completely before using the utility. You will also need to check the firmware installed on your printer. Make sure it is compatible with the XCRU.

The utility should make it easier to install the fix on multiple printers. To find the utility, follow this link or navigate to the support page for one of the models of your printers that is displaying the fault or needs the certificates updated. On the support page, select the Drivers & Download tab and scroll down to Utilities & Applications. There you will find the XCRU, download the .ZIP file. Find the user guide in the language you prefer.

A little review of the situation: Xerox has observed that some installed devices are displaying the fault code 016-426 and are not connecting successfully to the Xerox Global Remote Services systems. The issue is due to a recently expired certificate included with the device firmware.

The loss of this communication means that the meter reads, supplies replenishment information and maintenance information has stopped being transmitted and reported. This can impact billing and stop you from getting supplies in a timely fashion.

The original remedy using a clone file was tested and published, but it was applied for each machine one at a time. The new XCRU is available to push the fix of the certificates in bulk to your fleet of printers, saving lots of time and hassle.

If you have questions or concerns about the Xerox Certificate Remediation Utility, please contact your local support centre

Altron Bytes Document Solutions

Altron Bytes Document Solutions (Altron BDS) is Africa's leading document management technology and services company and the largest Xerox distributor in the world. It is the authorized Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE listed Allied Electronics Corporation Altron.http://bytesdocumentsolutions.co.za

Xerox

Xerox Corporation (NYSE: XRX) is a technology leader that innovates the way the world communicates, connects and works. We understand what’s at the heart of sharing information – and all of the forms it can take. We embrace the integration of paper and digital, the increasing requirement for mobility, and the need for seamless integration between work and personal worlds. Every day, our innovative print technologies and intelligent work solutions help people communicate and work better. Discover more at www.xerox.com and follow us on Twitter at @Xerox.

Editorial contacts
Altron Bytes Document Solutions Tanya Moodley (011) 928 9111 Tanya.moodley@bdsol.co.za
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