Johannesburg, 18 Mar 2019
Digital disruptions are transforming the financial services landscape and paving the way for a future defined by customer-centric products and solutions. This new environment, along with the competitive challenges posed by upstart digital rivals (the fintechs), will require established financial institutions to innovate fast if they hope to remain relevant.
To better understand how the future will play out for traditional firms, we conducted a global survey of financial services executives; held panel discussions with a variety of industry players; commissioned a number of articles by leading financial services CIOs for a special issue of the publication CIO Straight Talk; and sought the perspectives of a number of industry thought leaders.
The findings from the survey and insights from those conversations are the basis for this white paper, which lays out four essential techniques that established institutions must master.
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