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Cape Town’s call centre sector makes employment inroads

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Alderman James Vos, mayoral committee member for economic opportunities and asset management, visits global leader in the BPO sector, WNS.
Alderman James Vos, mayoral committee member for economic opportunities and asset management, visits global leader in the BPO sector, WNS.

A total of 6 399 new job opportunities were created in the City of Cape Town’s business process outsourcing (BPO) sector between January and December 2020.

This is according to the city’s mayoral committee member for economic opportunities and asset management, alderman James Vos, noting the BPO sector as a significant driver of economic growth and job creation in Cape Town.

Vos was speaking at the opening of iContact’s new call centre operation in Paarden Eiland, Cape Town, on Friday. iContact specialises in inbound and outbound sales and customer support services.

iContact’s expansion to Cape Town, Vos explains, will allow iContact to attract more business, bringing investment into the local economy, creating new jobs and attracting international business to the city’s shores.

“Through the Cape Skills and Employment Accelerator project, the city is upskilling unemployed South African youth and women for placement into job opportunities in the thriving BPO sector. More than 3 000 job opportunities will be created over the next three years through this project.

“By attracting investment to our city, we can push growth to all corners of Cape Town and build the right conditions to ensure we come back stronger after the COVID-19 pandemic,” Vos notes.

The City of Cape Town has identified BPO as a priority sector due to the number of job opportunities and the investment potential it creates.

Data from CapeBPO, the city’s strategic business partner for the development of the BPO industry, shows the sector employs over 60 000 people in the Western Cape.


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