New research explores responses, lessons learned during pandemic

Johannesburg, 15 Oct 2020
Read time 1min 40sec

In the face of a pandemic that was affecting almost every aspect of life for citizens, businesses and governments, state chief information officers (CIOs) acted and adjusted with stability, resiliency and flexibility, according to the 2020 State CIO Survey, The Agile State CIO: Leading in a Time of Uncertainty

The report examines the critical issues related to COVID-19 and other challenges facing state CIOs such as state and local collaboration, broadband, digital government, disaster recovery and privacy. 

The CIO survey, which has been published annually for the last 11 years, includes responses from 47 state and territory CIOs and was released by the National Association of State Chief Information Officers (NASCIO), Grant Thornton LLC and CompTIA.

“State CIOs have certainly faced new challenges in 2020,” NASCIO Executive Director Doug Robinson commented. “Their experiences will inform how state IT operates — from changing business models to digital government to disaster recovery and business continuity — for the near and long term.”

“As the pandemic accelerated in the United States, state CIOs quickly realised they would become the lynchpin not only for facilitating increased remote citizen services, but also for the core responsibility of allowing state employees to continue to work and collaborate remotely," said Graeme Finley, principal at Grant Thornton.

“The role of the state CIO has never been more vital to how government agencies deliver services to their constituents,” added Jordan Kroll, Director of Public Sector at CompTIA. “COVID-19 also has changed how governments work, with more and more agencies deploying remote working programmes to keep operations running and staff safe."

The 2020 State CIO Survey also highlights CIO organisation business models and the adoption of cloud and emerging technologies within state government. The complete report, The Agile State CIO: Leading in a time of uncertainty, is available on the NASCIO Web site (

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