Johannesburg, 01 Oct 2020
Eqstra Fleet Management has outsourced its entire technology infrastructure to managed solution provider Netsurit, centralising the management and control of its entire network, increasing business efficiency and also freeing up time and money for the company.
The contract includes all desktops, servers, LAN, WAN and peripheral devices. Netsurit also manages third-party IT suppliers for Eqstra, and its professional services arm oversees its Microsoft solution stack, including Azure and Office365.
“We have had a long-standing partnership with Netsurit,” says Warren Daniels, Strategy and IT Executive, Eqstra Fleet Management. “Before contracting with the company, we had an in-house IT department managing our desktop and server infrastructure. While the call SLAs were being met, there was still a general dissatisfaction from the user base. Infrastructure maintenance tended to be more reactive than proactive because the team managing the area were always on the back foot and not always up to date with the latest trends and technology.”
Eqstra’s systems are stable and reliable and, thanks to the level of innovation achieved, moving the business from on-premises to work from home due to COVID-19 had almost zero effect on IT and the business.
One of the most important requirements for Eqstra was an IT platform that would provide the service and functionality to enable the business to focus on its core processes, rather than being hindered by IT issues. Instead of relying on internal IT staff to work through high-volume projects and experiencing downtime while they manage their workload, Eqstra’s IT needs are taken care of by a team of specialists who provide a more efficient turnaround.
“In an advanced fleet management organisation like ours, IT is highly strategic and innovation is a key differentiator for us in our market,” says Daniels. “Building the business on a solid base with zero downtime, online tools and 24/7 support, without breaking the bank, gives us full control without having to physically manage servers and other equipment at your business. Our in-house technology professionals can focus on innovation and strategic initiatives.”
Daniels says Netsurit became Eqstra’s partner of choice because of its strong technical capability and excellent client references. The team is friendly and professional and is always willing to go the extra mile. Acknowledging that no company ever gets it right 100% of the time, he says true character is revealed on those occasions where things don't go as they should. Netsurit shows that character time and time again.
“The number one objective set for Netsurit was user satisfaction measured by our Net Promoter Score (the percentage of customers rating their likelihood to recommend a product or service), which always exceeds 90%, both from end-users as well as IT management,” adds Daniels. “Our user satisfaction levels are well above industry norms and overall maintenance is far more proactive than reactive. Second to that was a very heavily weighted scoring around innovation and delivery of that innovation.”
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