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Wanatel announces its Autodialer


Cape Town, 24 Jun 2015
Read time 1min 50sec

Wanatel, a telecommunications company specialising on voice communications, today announced Wanatel Autodialer, a Web-based call centre system that dramatically increases the productivity of a call centre team by eliminating the dead time between calls. It manages outbound agent-control and provides predictive dialling that increases the efficiency of agents, since a campaign can be set to auto-dial and send live calls only to available agents.

Wanatel Autodialer can work on pre-defined call lists or can dynamically create them over an API (e.g. dial number X after 10.30 am). It shares the load with many PBX servers and has flexible rescheduling logic to handle callbacks, such as unanswered calls. Being a hosted solution it is quick and easy to deploy, and can connect agents working from different sites.

"This software can be hosted and is quick to set-up and thus is a low-cost option for short campaigns or the running of multiple prioritised campaigns in parallel," commented Walter Madzonga, GM of Wanatel Africa. "In addition, it is easy to use as it comes with wizard-based configurations."

"All the standard features that are to be expected within an autodialer are included in our product," continued Madzonga," such as the creation of 'do not call' lists, rejected call lists and not answered call lists; call recording; the programmable handling of calls that do not complete; and, a dashboard that shows current call and agent activity, i.e. real-time monitoring activity."

"The software is highly scalable and can run from one to hundreds of outbound lines on multiple servers and provides a set of 'building blocks' so that custom-tailored solutions can be created," concluded Madzonga. "Thus, the Wanatel Autodialer does offer a complete solution for call centres with its many and significant differentiators."

For further information, please contact Walter Madzonga, GM of Wanatel Africa; tel. (021) 200 0400; e-mail walter@wanatel.net.

Wanatel

Wanatel is a licensed IECNS (0308 IECNS/MAR/09 + IECS) telecommunications company operating predominantly in South Africa and Europe. It is a privately owned company that was founded in 2007 with the vision of enhancing the voice telecommunications capability in South Africa, using the expertise and experience gained in the European telecommunications market.

As a voice specialist, it focuses on servicing the telecommunication needs of the corporate market. Its research and development provides its clients with innovative and cost-effective solutions on a global scale, whilst maintaining the highest levels of design, build and deployment. As a trusted adviser to its clients, innovation and agility remain at the core of its business. Although it is large enough to ensure consistent reliability and innovation, its focus remains specialised in order to adapt quickly to specific market requirements. It ensures quality voice and value added services that are uniquely designed for its clients and thus allows them to provide unified communications solutions to their customers.

Editorial contacts
Global Research Partners Paul Booth (082) 568 1179 pabooth@mweb.co.za
Wanatel Walter Madzonga (021) 200 0400 walter@wanatel.net
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