Help shape support with your feedback

Xerox would love to know how you rate its Online Support page, so it can build better knowledge bases to better help you.

Johannesburg, 25 Jul 2019
Read time 1min 30sec

If you have been a frequent reader of this blog you know that I champion our Online Support in almost every blog. I must say, I am proud of our Online Support and think it is a wonderful resource to find instructions and help with your Xerox devices and software. We really do want to hear what you think about our online support; that is why we give you the opportunity in every solution to let us know how we are doing.

Please let us know when we do something right. When you go to the support pages and find a solution that works for you, please let us know. All you have to do to rate the solution is to click on the star rating next to the question: “Did this page help?” Select the number of stars you would like to rate the solution, 1 being the lowest and 5 the highest. 

We really do look at these ratings as it helps us to know which cases and solutions help you the most. With that information, we can build better knowledge bases that are more helpful for you.

Also, please let us know your suggestions and comments for what you would like to see added or changed in the knowledge bases, or any other information you would like us to know. You can supply us with this information by clicking on the “Provide Feedback” link. Here is an example of what you will see at the end of every solution. I have been talking about these links.

Bytes Document Solutions

Altron Bytes Document Solutions (BDS) is Africa's leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE-listed Allied Electronics Corporation (Altron).

Xerox Corporation

Xerox Corporation is a technology leader that innovates the way the world communicates, connects and works. We understand what’s at the heart of sharing information – and all of the forms it can take. We embrace the integration of paper and digital, the increasing requirement for mobility, and the need for seamless integration between work and personal worlds. Every day, our innovative print technologies and intelligent work solutions help people communicate and work better. Discover more at and follow us on Twitter at @Xerox.

Editorial contacts
Altron Bytes Document Solutions Tanya Moodley (011) 928 9111
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