Nkgwete IT Solutions announces certification in ISO 9001: 2015
The internationally accepted standard shows Nkgwete IT Solutions' ongoing commitment to providing quality management, service excellence and continuous improvements for clients.
Continuing in its commitment to excellence, Nkgwete IT Solutions is proud to announce ISO 9001:2015 certification.
As part of the ISO certification process, Nkgwete engaged in a rigorous audit of its business as the certification process required a great deal of investment, in terms of time, company ethos and employees.
The certification provides clients with the reassurance of an internationally accepted standard and an ongoing commitment from Nkgwete IT Solutions to maintain and improve the service to its clients as ISO certification requires annual audits.
Dealing with an ISO-certified company means more efficiency, increased customer satisfaction and effective operations.
According to ISO, achieving 9001:2015 certification means that an organisation has demonstrated the following:
- Customer focus
- Involvement of people
- Systematic approach to management
- Continual improvement
- Factual approach to decision-making
- Mutually beneficial supplier relations
“Our certification is demonstrative of Nkgwete being an organisation that is focused and committed to quality, service excellence and continuous improvement. For Nkgwete IT Solutions, implementing the quality management systems has been about embedding the principles of quality management across our organisations, and in doing so, having the golden thread of quality run across our entire organisation,” says Siddika Osman, Nkgwete IT Solutions Managing Partner.