INOVO signs hosted partnership with Verint
INOVO Telecom, a leading provider of telephony and contact centre solutions, has signed a hosted SaaS partnership agreement with Verint Systems, whereby it will offer Verint's award-winning enterprise Workforce Optimisation (WFO) suite as a cloud-based solution, enabling customers to deploy contact centres of all sizes with powerful solutions in an opex, software as a service (SaaS) model.1
Verint's customer-centric workforce optimisation suite comprises a range of unified software, including workforce management, quality monitoring, call recording, voice of the customer analytics, performance management, desktop process analytics, and e-learning and coaching. Leveraging its solutions, organisations can capture, analyse and act on customer, business and market intelligence; build loyalty; and drive more profitable business outcomes - all by using the voice of their customers to drive operational excellence.
INOVO CEO Wynand Smit says: "We're proud to be chosen by Verint as the first hosted partner in Africa. This cements INOVO's standing as a service partner of choice in the hosted contact centre solutions space. The strength of the offering is in our shared values: to provide solutions and services that enable organisations to implement a customer-centric approach that drives continuous improvement of the customer experience, optimisation and efficiency. This has made both companies major players in their respective markets, and their combined expertise further strengthens INOVO's position in the market."
David Parcell, Managing Director of Verint EMEA and Corporate Officer, says the appointment further reinforces Verint as a leading innovator in deploying WFO applications in a variety of environments, from on-premises to the cloud. "We believe our customers should have the choice to implement their WFO solutions how they see fit. INOVO has won our trust as a specialist in the design, delivery and support of mission-critical contact centre systems and solutions, and has a strong presence in the local market."