INOVO signs hosted partnership with Verint


Cape Town, 08 Apr 2013
Read time 1min 40sec

INOVO Telecom, a leading provider of telephony and contact centre solutions, has signed a hosted SaaS partnership agreement with Verint Systems, whereby it will offer Verint's award-winning enterprise Workforce Optimisation (WFO) suite as a cloud-based solution, enabling customers to deploy contact centres of all sizes with powerful solutions in an opex, software as a service (SaaS) model.1

Verint's customer-centric workforce optimisation suite comprises a range of unified software, including workforce management, quality monitoring, call recording, voice of the customer analytics, performance management, desktop process analytics, and e-learning and coaching. Leveraging its solutions, organisations can capture, analyse and act on customer, business and market intelligence; build loyalty; and drive more profitable business outcomes - all by using the voice of their customers to drive operational excellence.

INOVO CEO Wynand Smit says: "We're proud to be chosen by Verint as the first hosted partner in Africa. This cements INOVO's standing as a service partner of choice in the hosted contact centre solutions space. The strength of the offering is in our shared values: to provide solutions and services that enable organisations to implement a customer-centric approach that drives continuous improvement of the customer experience, optimisation and efficiency. This has made both companies major players in their respective markets, and their combined expertise further strengthens INOVO's position in the market."

David Parcell, Managing Director of Verint EMEA and Corporate Officer, says the appointment further reinforces Verint as a leading innovator in deploying WFO applications in a variety of environments, from on-premises to the cloud. "We believe our customers should have the choice to implement their WFO solutions how they see fit. INOVO has won our trust as a specialist in the design, delivery and support of mission-critical contact centre systems and solutions, and has a strong presence in the local market."

Verint Enterprise Intelligence Solutions

Verint Enterprise Intelligence Solutions help organisations of all sizes capture and analyse customer interactions, sentiments and trends across multiple channels, improve performance and optimise the customer experience. The solution portfolio includes the Impact 360 Workforce Optimisation suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

Verint Systems

Verint (NASDAQ: VRNT) is the global leader in Actionable Intelligence solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions and Security Intelligence Solutions helps worldwide organisations Make Big Data Actionable through the ability to capture, analyse and act on large volumes of rich, complex and often underused information sources - such as voice, video and unstructured text. Today, more than 10 000 organisations in 150 countries, including over 85% of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in New York, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

INOVO

INOVO believes the true value in technology is unlocked by how the technology is applied in the organisation. High operational costs, agility to adapt to customer requirements, access to technology and capital, time to market, business continuity and specialised skills are some of the major challenges that organisations face by using traditional telephony, contact centre and self-service solutions. INOVO strives to break down these barriers by building innovative solutions, combining technology, flexible commercial models, great service, and exceptional technical and operational skills to exceed the business needs, revenue growth objectives and cost containment goals of its customers. Visit INOVO at www.inovo.co.za.

1 INOVO extended its relationship with Verint and became a hosted SaaS partner in October 2012.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended 31 January 2012 and our Quarterly Report on Form 10-Q for the quarter ended 31 October 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Editorial contacts
Inovo Dewald De Bruin ddebruin@inovo.co.za
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