Interactive Intelligence positioned as leader in Magic Quadrant for Contact Centre Infrastructure, Worldwide report

Interactive Intelligence positioned as a leader for seventh consecutive year.


Johannesburg, 09 Jun 2015
Read time 2min 40sec

Interactive Intelligence Group, a global provider of collaboration, communications and customer engagement software and cloud services, has been positioned as a leader in the Gartner 2015 Magic Quadrant for Contact Centre Infrastructure, Worldwide report1.

According to Gartner, leaders in this report are "high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact centre needs will evolve, and a proven track record of delivering contact centre solutions. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk of deployment failure."

The Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide report provides an analysis of vendors in the market based on their ability to execute and completeness of vision. The full report is included in the Interactive Intelligence Customer Engagement newsletter, which can be accessed at http://www.inin.com/resources/Pages/Gartner-Magic-Quadrant-Report.aspx.

"More than 20 years ago we embarked on a journey to build the first converged all-in-one communication applications platform for the contact centre," said Dr Donald E. Brown, Interactive Intelligence founder and CEO. "It's gratifying to see our vision affirmed with the majority of contact centres today opting for single-vendor solutions that reduce costs and simplify management.

"But, as always, we're looking ahead and we have a new vision for further improving our contact centre offering. This one, based on multi-tenant cloud services, delivers accelerated business impact through dramatically faster deployment, and a more empowered, personalised customer experience. So, whether you're looking for an on-premises, cloud or hybrid solution, know that we'll continue to innovate to help contact centres turn their customer engagement investments into more consistent business outcomes," Brown concluded.

In 1997, Interactive Intelligence introduced its all-in-one IP communications software suite, Customer Interaction Centre (CIC), to deliver multi-channel applications minus the cost and complexity introduced by multi-point products. Today, CIC offers a wide array of customer engagement, unified communications, and business process automation functionality. It can be deployed in the cloud or on-premises and is ideal for organisations of all sizes.

For more information about Interactive Intelligence customer engagement solutions, visit http://www.inin.com/solutions/Pages/Customer-Engagement.aspx.

1 Gartner, "Magic Quadrant for Contact Centre Infrastructure, Worldwide" by Drew Kraus, Steve Blood, and Sorell Slaymaker, May 18, 2015.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Interactive Intelligence

Interactive Intelligence (Nasdaq: ININ) is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 22 patents and more than 6 000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organisations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine's Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan's Company of the Year Award for five consecutive years, and is one of Mashable's 2014 Seven Best Tech Companies to Work For. The company is headquartered in Indianapolis, Indiana and has more than 2 000 employees worldwide. For more information, visit www.inin.com.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Editorial contacts
Red Ribbon Communications Lizelle Cloete (022) 433 4800 lizelle@redribboncommunications.co.za
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