RadixTrie bolsters technical support offering with new acquisition
RadixTrie is thrilled to announce its acquisition of The CNC Institute. Not only will this acquisition afford RadixTrie an increase in capacity, but it also results in a stronger value proposition to afford further opportunities to expand through Africa and globally.
“RadixTrie is set to celebrate a very successful financial year, largely thanks to the growth of our loyal customers and the trust of existing new customers. The acquisition of The CNC Institute continues in our tradition of providing exceptional technical services,” according to Bernard van Niekerk, Managing Director at RadixTrie.
RadixTrie’s core offering is database support and optimisation for Oracle, MS SQL Server, PostgreSQL and MySQL databases. The team is made up of highly experienced senior technical specialists with a strong drive to create predictable outcomes for clients.
The CNC Institute, on the other hand, specialises in Oracle’s JD Edwards CNC, which ensures that hardware, operating systems, databases and web servers all communicate correctly and efficiently to support critical business processes for large enterprises.
“RadixTrie supports several Oracle products, including the database, WebLogic, Middleware and so on. Since JD Edwards is an Oracle product, we are hoping to complement that offering by adding another product to the RadixTrie stable,” says Raymond Sowden, Founder at The CNC Institute.
By bringing The CNC Institute under the RadixTrie umbrella, the company can offer clients a comprehensive end-to-end solution for managing data, supported by established technical veterans.
“In my experience, The CNC Institute’s experienced team has a solid reputation, and their values are very much in line with ours – especially in terms of customer-centricity and always striving to find ways to improve client offerings,” says RadixTrie’s Director of Operations, Tracy Odendaal.
“Because they offer such a specialised skillset, we’ll also gain exposure to local and global customers that we may not have otherwise come across.”
Having worked together previously, RadixTrie and The CNC Institute partner on several international clients, including telecommunications services giant, NTT North America and real estate leader, JLL. JD Edwards is a popular choice of ERP for clients in Europe, Australia and North America, and RadixTrie looks forward to this new chapter as a springboard further into Africa and the international market.
The CNC Institute intellectual innovation
The CNC Institute developed a robust monitoring and automation tool focused on JD Edwards technology components, which offers monitoring and alerting, broad overviews, detailed insights, customised reporting and automation of repetitive maintenance tasks.
The tool, integrated with OpsGenie and The CNC Institute’s help desk, offers a holistic, real-time view of the customer's entire estate. The dashboard allows technicians to see, in an instant, if there is an issue for a client and aids in improving productivity, resource efficiency and customer experience.
“While RadixTrie already offers database monitoring, this tool will complement our existing advanced optimisation and efficiency support and will accelerate our journey towards unified database monitoring,” says Odendaal.