South Africa positioned in top 10 global finance and accounting outsourcing destinations

How do finance and accounting decision-makers view robotic process automation?

Cape Town, 16 Oct 2017
Read time 3min 20sec

South Africa has clinched 8th place as a top global offshore location for finance and accounting outsourcing (FAO) further augmenting its position as the top Offshoring Destination of 2016 by the Global Sourcing Association. This was one of the key findings in the 2017-2018 Global FAO Market Intelligence Survey published by research firm, Knowledge Executive.

A total of 126 large enterprises in Australia, South Africa, the United Kingdom and the United States participated in the survey and disclosed their finance and accounting (F&A) investment plans; pain points and challenges; skills, technology and service provider requirements; and favourite offshore locations.

South Africa's significant rise is due in part to its high-end, specialised F&A skills and its ability to deploy the latest finance and accounting technology such as robotic process automation (RPA) and artificial intelligence (AI).

Robotic process automation (RPA)

The survey noted that RPA is being utilised to optimise and push through repetitive F&A processes. While there is uncertainty around RPA, 12% of respondents indicated that they would use RPA to replace mundane, repetitive F&A tasks while 25% will use RPA to automate entire end-to-end F&A processes. When looking at general technology deployment, up to 16% of respondents said that they would boost the deployment of RPA in the next year.

Deloitte says RPA is already saving companies substantial amounts of time and money. "In some instances, we have found that RPA is 15 times more efficient than humans and offers a 15% to 90% cost reduction opportunity depending on the characteristics of the function to which it is being applied," says Francois Burger, Finance & Accounting Outsourcing Leader at Deloitte who was one of the associate sponsors of the survey. "However RPA is not a 'once-off' technology implementation but a capability that needs to be continuously managed. It is about redeploying human talent and letting the robots do what they do so well, which can free up finance talent to address activities that are less repetitive and add more value."

Robotics, says WNS, offers more accuracy at faster speeds; companies can scale with more volume-based transactions and with little increase in cost. "We foresee more companies investing in robotics and using it as a key differentiator for routine-based tasks. But you need a short to medium RPA plan in order to be effective," says Alicia Kistan, Senior General Manager: Shared Services at WNS that was also an associate sponsor of the survey.

"Technology is and must, be seen as an enabler, and there are so many repetitive and transactional-based F&A functions that can be automated. These include invoice processing, accounts receivables, journals and general ledgers. This can evolve into business analytics that are rules based and generate better insights and accurate outputs."

Accounting-as-a-service (AAAS)

The survey also revealed that advancements in Business-Process-as-a-Service (BPAAS) and Accounting-as-a-Service (AAAS) would drive greater outsourcing opportunities and investment plans. "Companies are looking at innovation and how to utilise new technologies and cloud-based services from their F&A providers to drive efficiencies and quality of service. As-a-service and subscription-based F&A solutions are rapidly gaining momentum," says Deloitte.

WNS concurs, saying that the big theme is around transformation. "CFOs are looking for value creations from their outsourced partners. They want to streamline F&A services by investing in technology to make them more seamless and efficient. Ultimately, the focus is on improving productivity and unlocking business insights through data analytics and incorporating the use of intelligent tools or robots."

To download a copy of the survey, please go to:

Knowledge Executive

Knowledge Executive empowers and enables global Knowledge Leaders. It co-creates and publishes business, trade and investment research, market intelligence and insights for executives of today's knowledge economy. This includes commissioned and syndicated specialist research reports, and qualitative and quantitative surveys covering business process outsourcing, services and management (BPO, BPS, BPM) and customer experience (CX). Please see for further information.


WNS (Holdings) (NYSE: WNS), is a leading global business process management company. WNS offers business value to 300+ global clients by combining operational excellence with deep domain expertise in key industry verticals including travel, insurance, banking and financial services, manufacturing, retail and consumer packaged goods, shipping and logistics, healthcare and utilities. WNS delivers an entire spectrum of business process management services such as finance and accounting, customer interaction services, technology solutions, research and analytics and industry specific back office and front office processes. As of 30 June 2017, WNS had 34 789 professionals across 52 delivery centres worldwide including China, Costa Rica, India, Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, United Kingdom and the United States. For more information, visit:

WNS South Africa

WNS Global Services SA has been in operation since 2003 and has built a reputation as the industry leading business process outsourcing (BPO) company in South Africa, with a growing footprint into Africa. It is a strategic partner for delivering a full range of basic to complex business processes from its eight delivery centres across South Africa, employing 4 000+ people.

Editorial contacts
WNS SA Taryn Weldon (+27) 21 819 6283
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