Presence Technology, an Enghouse Interactive company, receives 2017 CUSTOMER Magazine Product of the Year Award

Presence Widgets honoured for exceptional innovation.


Johannesburg, 02 Mar 2017
Read time 1min 10sec

Presence Technology, an Enghouse Interactive company, announced today that TMC, a global, integrated media company, has named Presence Widgets as a 2017 CUSTOMER Product of the Year Award winner.

Presence Widgets is the Presence Suite functional module that allows generating customisable views of contact centre performance and productivity metrics, both in real-time as well as historical, through a really simple configuration.

The radical simplicity of using HTML5 compatible frame Web standard allows it to be viewed from anywhere on virtually any device, fixed or mobile, without operating system dependencies, neither of browser, specific applications or plug-ins, states Alfredo Gonzalez, Product Director of Presence Suite.

The 2017 CUSTOMER Product of the Year Award recognises vendors that are advancing the call centre, CRM and teleservices industries, one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honour Presence Technology, an Enghouse Interactive company, with a 2017 Product of the Year Award," said Rich Tehrani, CEO, TMC. "Its Presence Widgets solution has proven deserving of this elite status and I look forward to continued innovation from Presence - Enghouse Interactive in 2017 and beyond."

Presence Technology - Enghouse

On 28 October 2016, Presence Technology was acquired by Enghouse Systems, a software and services company founded in 1984, which trades on the Toronto Stock Exchange with the symbol TSX: ENGH. With annual revenue of over C$308 million in 2016, Enghouse's global group of companies represents approximately 1 500 employees, hundreds of partners and thousands of customers worldwide.

Presence Suite has been developed and evolved for over 15 years by a team of professionals with extensive experience on contact centre operations. The customer-oriented attitude drove Presence to develop an all-in-one solution that adapts to the specific needs of each user, with an objective of solving the challenges experienced on any particular environment. This distinctive capability makes Presence the most flexible and easy to integrate contact centre solution in the market.

This technology offer also brings more flexibility to the contact centre, matching the dynamism demanded by the operation areas. All these benefits deliver impressive improvements on productivity rates and an unmatchable ROI.

Presence Technology - Enghouse solutions have been implemented in more than 22 countries by a highly specialised partner network that shares a common goal: to offer the best product and service that will guarantee customers success and satisfaction.

For more information, visit www.presenceco.com.

TMC's CUSTOMER Magazine

TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

TMC

Global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC's Marketplaces

* Unique, turnkey online communities boost search results, establish market validation, elevate brands and thought leadership, while minimising ad-blocking.
* Custom lead programs uncover sales opportunities and build databases.
* In-person and online events boost brands, enhance thought leadership and generate leads.
* Publications, display advertising and newsletters bolster brand reputations.
* Custom content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
* Comprehensive event and road show management services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how the company can help you reach your marketing goals, please visit www.tmcnet.com.

Editorial contacts
Stephanie Thompson (203) 852 6800 sthompson@tmcnet.com
Presence Technology Tiago Saraiva (+34) 661 642 014 tiago.saraiva@enghouse.com
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