White paper: Get Connected: Building your Digital Workplace
Digital transformation is affecting every industry
Digital transformation aims to overhaul existing business processes and models through the use of digital technology. In some cases, change is incremental, in others it's a fundamentally different way of operating.
We're surrounded by many recent examples that have had profound changes on their respective industries. Lyft and Uber have completely redefined the transportation industry by solving the ease of use, quality of service and predictability challenges associated with the taxi industry.
Amazon has already disrupted the retail industry once by shifting consumer purchases online, and is now experimenting with physical stores that use sensors and artificial intelligence to automatically bill customers, eliminating the need for check-out lines.
Industries are being disrupted by newcomers who are looking at business processes from a completely different perspective. Instead of asking "how can I improve this process," newcomers are asking "do I even need it?"
Every company needs to be on their toes and start thinking about how they can evolve their business to stay relevant with customer's wants and needs. If you're not, chances are your competitors are.
The elements of a digital workplace
The digital transformation journey should start with the physical work environments that employees operate in. A digital workplace needs to make it easy to access, record, and share information from a wide range of devices, user interfaces, and locations.
It should also enable workplace portability, so that employees aren't confined to a specific location for a given task, but are able to do aspects of their work from many locations. Access and portability enable flexibility and allow companies to respond quickly to changes, such as high customer demand.