IT in Banking

Standard Bank tech glitches result in double deductions

Read time 2min 10sec

Big-four bank Standard Bank is experiencing technical issues, causing duplicate transactions to go off customers’ bank accounts.

The amounts deducted twice range from anything between R100 and more than R1 000.

Since Wednesday night, scores of Standard Bank clients have taken to social networking site Twitter to air their grievances and call out the bank for the current issues.

Customer @MorufeSinah tweeted: "@StandardBankZA I have duplicate transactions. How can I reverse that? Please help."

@ka_madikizela responded to the above tweet, saying: "Me too, like it’s day 2 of it happening."

Gugulethu Ncube also vented her frustration at the situation, tweeting: “I even have an overdraft. I will go to the bank... If they act up, I am switching to a different bank…They @StandardBankZA need to sort this ASAP.”

Aisha @Aisha_cpt tweeted: “My transactions from 27/28 February were duplicated yesterday. What is going on @StandardBankZA?”

Two ITWeb employees are also victims of the duplicate transactions, with R1 005 taken off twice from one’s bank account.

In a response to the uproar, Standard Bank acknowledges the glitches, tweeting: “Thank you for getting in touch with us. Please be advised that we are currently experiencing technical issues on our side; our IT department is currently working on the matter. We do apologise for the inconvenience caused.”

@Maz_KM12 also tweeted this morning: “@StandardBankZA you guys have not fixed your error. I need to buy electricity.”

The bank responded: “Good morning, we sincerely apologise for the inconvenience caused. Our team is aware of the issue. Our team is currently investigating the matter urgently.”

On 25 February, which is payday for the majority of workers, the bank also experienced technical difficulties with some of its digital banking channels.

At the time, Standard Bank stated: “You may be experiencing problems while trying to use our digital banking services. You can use our cellphone banking, swipe your card or use our ATMs as alternatives. We do apologise for the inconvenience and will keep you updated.

“Our technical team is still working on resolving the challenges you may be experiencing with our digital channels. Please make use of our cellphone banking, swipe your card or use our ATMs as alternatives. We apologise for the inconvenience and will keep you updated.”

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