Business

South African IT skills outsourced to South America


Johannesburg, 08 Jan 2001
Read time 2min 10sec

South Africa`s skills in IT productivity software and services were again highlighted when resources were recently outsourced to South America.

Telmex, the largest telecommunications company in Mexico, and Issste, the Mexican government`s pension fund agency, are just two of the companies to benefit from Compuware Southern Africa`s skills in recent months. Compuware SA is a subsidiary of the fifth largest independent software vendor in the world.

Telmex has written a maintenance service levels application in Uniface which enables the telecommunications company to track service management and effectively maintain client records. Uniface is Compuware`s development environment for building, renewing and integrating strategic applications.

Describing the project, Ben van Niekerk, a professional services consultant from Compuware SA, says: "We upgraded Telmex`s Uniface 6 application to Uniface 7, with its enhanced features. The telecommunications company`s application conversion was carried out without affecting any of the existing functionality or interface of the deployed application so was a huge success."

Outlining the Isste project, van Niekerk says: "We assessed Isste`s payroll application and compiled a report with recommendations on how to improve the development, design and deployment thereof." As these recommendations were accepted, the Compuware SA team returned to assist Issste with their application performance issues.

Apart from assisting Telmex and Issste, the South African and Mexican teams met a number of existing and potential South American clients to update them on key technological matters surrounding Compuware and Uniface. An interesting trend identified by van Niekerk is that Mexican financial institutions are keen to increase their e-commerce application knowledge.

Besides visiting Mexico, resources from Compuware SA also consulted in Argentina, Peru, Venezuela, and Chile.

"Within these South American countries Compuware has reseller alliances," says Dirk Loosen, EcoSYSTEMS consultant at Compuware SA. "We gave training on the new EcoSYSTEMS products to these re-sellers. In addition, we gave presentations and product demonstrations to large corporates, building the Compuware brand in South America," he says.

Although the South African teams have experience on a number of projects within Southern Africa, the South American expeditions were unique as communication with the predominantly Spanish-speaking populace happened through an interpreter.

Despite linguistic obstacles, IT skills are proving to be a global commodity. In the New Economy, Compuware is leveraging its staff`s skills to good effect.

Compuware

Compuware productivity solutions help 14 000 of the world`s largest corporations more efficiently maintain and enhance their most critical business applications. Providing immediate and measurable return on information technology investments, Compuware products and services improve quality, lower costs and increase the speed, at which systems can be developed, implemented and supported.

Compuware employs approximately 15 000 information technology professionals worldwide. With trailing 12-month revenues of more than $1.9 billion, Compuware is a world leader in the practical implementation of enterprise and e-commerce solutions.

For more information visit Compuware at www.compuware.com.

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