DCC debuts professional services division
ICT distributor in SA and the SADC region, Drive Control Corporation (DCC), has opened a professional services division, which will be headed up by James Wood.
The announcement coincides with DCC's 31st year in operation.
The new unit will focus predominately on technologies from Citrix, Dell, Commvault and Symantec, delivering skills, services and support to its reseller partners.
Because DCC already offers pre-delivery configuration and upgrade services, Wood says the new division represents a "natural extension" of the distributor's established offering.
According to Wood, resellers are required to offer complete solutions, expertise and services for solutions such as software-as-a-service, hyper-convergence and simple rack-and-stack offerings.
"We believe we can play a vital role in markets where resellers must provide services that lower business risk, cut down on infrastructure and staffing costs and ultimately save on IT expenditure."
He says the division will serve as an incubator for resellers to grow their own technical competencies, while opening up new lines or further enhancing their current business and products with minimal risks and costs.
Distributors can offer the requisite skills and services to assist in this area, he adds.
"More than anything, the value-added distributor has seen a rebirth of sorts, providing critical technical skills and services to an evolving marketplace. We are working closely with some key vendors to achieve our joint objectives."