Sage CRM development for CapeNature

AWCape developed a Sage CRM based Permit Issuing System for CapeNature to replace the original paper based manual system being used before, and in the process drastically improved business efficiency.

Cape Town, 14 May 2018
Read time 1min 30sec
CapeNature's CIO Mohammed Parker.
CapeNature's CIO Mohammed Parker.

CapeNature is a public institution mandated to promote and ensure biodiversity conservation within the Western Cape. It manages most of the mountain catchments and reserves that supply ecosystem services to the citizens of the Western Cape and much of these efforts are in remote areas out of the public eye, but have a direct bearing on the quality of life of millions of people in the province. Permits issued range from flower picking to permission for keeping animals in protected areas.

CapeNature recently deployed the Sage CRM suite of products for the provisioning of its permits. CapeNature's CIO Mohammed Parker stated "the original system was time-consuming and labour intensive, with incomplete applications, missing information and onerous causing long delays in issuing permits". He further stated that "the Sage CRM based system provides a self-help portal accessed through the Internet, which frees up time, allowing the applicant to pace the application, with increases in business efficiency from a CapeNature perspective resulting in a satisfied client".

Henri Hattingh, Chief Executive of AWCape.
Henri Hattingh, Chief Executive of AWCape.

Henri Hattingh, Chief Executive of AWCape stated: "CapeNature's Permit System was an ideal application for Sage CRM, allowing the development team with access to class-leading software to automate the application process and manage the system through a self-service portal including a knowledge base and a payment gateway, ensuring excellent ROI".

The system went live in September 2017 and has already issued several thousands of permits and CapeNature is provided with updated reports ranging from types of permits issued, timing of each, right down to the number of permits issued and managed per consultant.


AWCape, leading Sage Business Partner for accounting, HR & payroll solutions, provides professional Systems Integration services to its customers, ensuring effective deployment of Sage 300 Accounting (Accpac), Sage 300 People and Sage 200 (VIP Premier) HR & Payroll, primarily through cloud-based solutions. AWCape's investment in quality products and services allows it to continue to define the standard for service excellence in support of its expanding African footprint.

Please visit or dial 0861 11 600 to learn about AWCape's business efficiency solutions.

Editorial contacts
AWCape Henri Hattingh 0861 111 600
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