Spirent Announces Multi-Million Dollar Deployment of VisionWorks for Customer Experience Assurance

Spirent Communications plc (LSE:SPT), a world leader in lifecycle service assurance solutions, today announced it has completed the first phase of a multi-million dollar VisionWorks Customer Experience Assurance (CEA) solution deployment for a tier-1 North American service provider. The deployment, valued in the range of $6M, consists of proactive and automated troubleshooting analytics for identifying, prioritizing, and resolving customer experience issues. Multiple additional phases are planned over the next 12 months.

With the VisionWorks CEA solution, providers are able to shift away from manual problem resolution driven by customer complaints to proactive, automated resolution, resulting in a better customer experience at a much lower cost. VisionWorks CEA aggregates data across network databases and assurance systems to create a unified view of the customer's experience and the underlying network performance factors impacting it. VisionWorks CEA is able to proactively highlight and resolve issues affecting many customers before downstream care and other costs are incurred. When unavoidable problems occur, VisionWorks significantly accelerates the troubleshooting process by rapidly pinpointing root causes and triggering resolutions. VisionWorks CEA is unique in its ability to leverage synthetic traffic from test agents to flush out and fix issues before a single customer is impacted.

"We see demand for proactive, automated customer experience assurance and analytics as a key driver for our Lifecycle Service Assurance business," said Dave Stehlin, General Manager of Lifecycle Service Assurance at Spirent. "As an example, during the recent natural disasters in North America, VisionWorks CEA helped our customers prioritize their troubleshooting activities so they could restore critical services to their customers as fast as possible. As virtualization and 5G are adopted, analytics will be an essential tool for efficiently assuring customer experience and managing service issues, whether large scale or customer-specific."

The VisionWorks CEA solution is part of a suite of Lifecycle Service Assurance (LSA) solutions from Spirent. Spirent LSA solutions automate testing and assurance workflows across the service lifecycle, accelerating service innovation and reducing operational costs. To learn more about Lifecycle Service Assurance and VisionWorks, please visit https://www.spirent.com/Solutions/Service-Assurance.