ServiceDesk Plus receives research group's Champion Award; recognised as industry trendsetter

Pretoria, 26 Apr 2017
Read time 1min 40sec

ManageEngine, the real-time IT management company, today announced that ServiceDesk Plus, its flagship ITSM product, has been recognised as a Champion in the Info-Tech Research Group Mid-Market Service Desk Vendor Landscape report.

ManageEngine's inclusion and placement in the report is a testament to its leadership status in the IT service management market and its ability to provide best-in-class ITSM solutions with enterprise-ready capabilities for mid-market companies.

"As organisations mature, they have to continuously innovate to get more business value from their IT operations and are constantly looking for tools that deliver results," said Rajesh Ganesan, director of product management at ManageEngine. "We at ManageEngine realise this need and have purpose-built ServiceDesk Plus with the optimal balance of features, customisation and programmability, all without compromising ease of use. We thank Info-Tech Research Group for this recognition, which we believe will help many mid-market companies make the right choice."

ManageEngine scores high in value

Vendor Landscape reports by Info-Tech Research Group recognise outstanding vendors in the technology marketplace. By assessing vendors on the strength of their offerings and their enterprise strategies, Info-Tech Research Group's Vendor Landscape reports pay tribute to the contributions of exceptional vendors in particular categories.

This report evaluated 13 vendors in the service desk market. ManageEngine came among the top three vendors ranked on the Value Index, which scores each vendor's product offering and business strength relative to its price point.

In the report, ServiceDesk Plus is identified as an on-premises/SaaS solution that offers module-based scalability with seamless integration between the various add-ons. ServiceDesk Plus is perfect for organisations looking to incrementally increase maturity of IT through service desk, ITAM and other modules for IT operations and beyond.

ServiceDesk Plus

ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end-users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100 000 organisations across 185 countries trust ServiceDesk Plus to optimise IT service desk performance and achieve high end-user satisfaction. For more information about ServiceDesk Plus, please visit


ManageEngine delivers the real-time IT management tools that empower IT teams to meet organisational needs for real-time services and support. Worldwide, established and emerging enterprises - including more than 60% of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit; follow the company blog at, on Facebook at and on Twitter @ManageEngine.

ITR Technology

ITR Technology has been the sub-Saharan African partner to Zoho Corporation for a number of years, providing resellers and end-users with local access to the ManageEngine enterprise management solutions. ITR has successfully built a strong reseller and end-user base through cost-effective solutions and management applications. Apart from ManageEngine, ITR Technology is also the distributor of Prism Suite, Empirum Pro from Matrix42 and EgoSecure Endpoint Security. For more information, please e-mail, call (+27) 12 665 5551 or visit

Editorial contacts
ITR Technology Chantel Suleman (+27) 12 665 5551
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