Vox has partnered with Snom, a German-based manufacturer of IP phones and conferencing solutions, to resell and support its products in the local market.
According to Vox, there is a growing demand for VOIP solutions in SA as businesses look for more cost-effective telephony solutions, and the company is expanding its VOIP handset portfolio to give customers more choice.
This deal, originally announced by Snom in September last year, sees Vox becoming a gold channel partner and reseller of Snom products locally, and acquiring the in-house skills required to support Snom customers.
Natalie van der Merwe, senior product manager for PBX at Vox, says some Vox engineers have been trained for the Snom Certified Engineer qualification.
Offering support for Snom handsets means easy integration with Vox’s cloud-based PBX platform, without the need for engineers to spend a long time on site to physically configure the devices. Customers can plug-and-play by connecting their handsets and powering them up, with all settings being auto-provisioned from a central location. This makes both the initial set-up and any remote support easier, the company says.
Snom boasts “first-class technology and local know-how”. Divisions include software and hardware development, quality management, interop and marketing. These are located in the company's Berlin headquarters, while it maintains local branches in eight countries, which allows it to tailormake products and solutions.
Eduan Beetge, Snom sales director for SA, says having Vox supporting Snom’s product line in SA will ensure that its solutions reach the customers who need them.
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