Johannesburg, 23 Feb 2018
When investing in your products and systems, you take meticulous care to select the right product, from the right manufacturer at the right price.
Once installed, it's easy to overlook the maintenance and aftercare associated with these costly purchases. More than just the initial investment, companies are urged to look at the total cost of ownership from the outset.
Many of us can relate to this feeling - a supplier comes out, specs a solution, installs it and is never to be seen again. If you have experienced this then you will understand how daunting it can be. Downtime due to overheating, fires or inadequate power can cost your company a significant amount of money - in fact, Rittal estimates R144 000 per day to be more specific!
The good news is that Rittal is more than a manufacturer. It is here to walk the long road with you and the sale is just the beginning of the relationship. Since 1961, Rittal has continuously evolved as the world's leading systems provider to bring you the highest quality solutions. Its enclosures, power distribution, climate control, IT infrastructure and software and services can today be found around the world.
Regardless of where you find Rittal, they always promise a perfectly coordinated system platform that unites innovative productions, pioneering engineering solutions and global service to accommodate the most diverse requirements. What's more Rittal offers complete local support in South Africa to provide you with absolute peace-of-mind.
Managing Director Jacques Klopper explains Rittal's after-sales service offering: "Rittal offers customised software and services solutions for planning, project management, configuration and monitoring.
"In South Africa, our service offering has grown in popularity and this is because customers are looking for a long-term partner rather than a supplier. Thanks to a customised service plan offering, businesses are able to establish a relationship with our trusted team and reap the rewards of improved efficiencies".
Customised service contracts are can be selected as stand-alone offerings or as a packaged deal. Rittal efficiency and service checks on popular offerings such as its cooling units reveals the maintenance status and potential savings, which helps to maintain a high level of efficiency. In addition, customers benefit from factoring the costs into their budget years in advance rather than having expensive, unplanned service costs creep in over time.
In terms of the service plan offering, regular checks are conducted on Rittal components for optimised performance. Here, Rittal offers efficiency checks by performing individual efficiency analysis using equipment data and relevant operating parameters. By running this invaluable data, Rittal is able to determine potential savings and pay back periods, and provide input on how to best improve efficiencies. Regular on-site service checks are also conducted and detailed reporting is provided here too.
In addition to regular maintenance, faults, repairs and spare part management is catered for too.
"To conclude, Rittal strives to provide minimised downtimes and boosted efficiencies. By partnering with a world-class leader, your business will benefit through cost savings and improved productivity," Klopper comments.
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