Joburg intros WhatsApp-based hotline

Read time 2min 10sec

The Johannesburg Metropolitan Police Department (JMPD) has introduced a WhatsApp-based hotline to report reckless and negligent driving behaviour, as well as by-law infringements across the City of Johannesburg.

Dubbed "Buya Mthetho", which means bring back the law, the hotline allows residents to upload footage of infringements via WhatsApp, after which the JMPD will follow up and take the necessary action.

In a statement, JMPD says the pilot project is to ensure the department remains proactive in its public safety efforts.

"The launch of this pilot project is aimed at creating a safer city that is enhanced for all, especially since reckless driving and driving under the influence have been at the top of the monthly transgressions. On a daily basis, JMPD receives complaints of bad driving and blatant disregard of traffic laws and rules. We also receive complaints on noise and other by-law infringements.

"The frustration extends to social media where residents express their anger and frustration. Often and unfortunately, these incidences are not reported to the correct authorities. We encourage our residents to use the Buya Mthetho hotline and report those that are endangering the safety of others."

The reckless driving hotline WhatsApp number is 081 410 6338, and to report incidents, residents should follow these steps:

  • Take a clear photo or video of the subject of complaint with registration number of the vehicle and other relevant information.
  • Upload to the hotline with a short description, including date, time and location of the incident.
  • Provide name and contact details, which will be kept anonymous.

The department explains: "The photo or video must have been taken by the complainant themselves, and not forward photos or clips taken by a third-party or downloaded from other sources. The complainant must also be able and willing to testify against the offender if required in terms of the legal process.

"Once the complaint is received, JMPD will analyse the evidence and deal with it accordingly, including submission of the complaint to the National Prosecuting Authority for prosecution."

According to JMPD, voice complaints for reckless driving can still to be reported on 011 375 5911.

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