ER Data Recovery focuses on customer satisfaction as measure of success
Corrie Roux: "South Africans are used to poor service delivery; we aim to raise the bar for customer satisfaction"
Johannesburg-based ER Data Recovery is a data recovery company that prides itself on providing fast, affordable - and confidential - data recovery services with guaranteed customer satisfaction, no matter the size of the job at hand. In this day and age where money is the primary - or even the only - goal, the staff at ER Data Recovery pride themselves on the high quality of service and technical expertise they offer to all clients.
The staff at ER Data Recovery have over 25 years of data recovery experience between them, making them highly qualified to assist clients with data recovery at any level. The company offers its corporate clients a range of data recovery services, from complex recoveries such as lost RAID volumes, damaged RAID drives and lost partitions, to simple single file repairs. Whether the data loss is due to hardware failure, software corruption, or natural disaster, ER Data Recovery strives to offer the highest level of technical expertise and professionalism to all its clients, and to ensure customer satisfaction ratings that remain unmatched.
Speaking of ER Data Recovery's mission, CEO Corrie Roux, says: "One of the many challenges that we as South Africans face on a daily basis is poor service delivery. At ER Data Recovery, service comes first, and we pride ourselves on not only on providing excellent service, but also offering our clients peace of mind. Our aim is to provide the highest possible level of service delivery, offering 100% customer satisfaction, 100% of the time. We don't believe that this goal is impossible, it simply comes down to our decision to focus on service delivery; on making the commitment to recover every possible piece of lost data, and then following through on that commitment."
And this dedication to customer service pays off. Among its many high-profile clients, ER Data Recovery includes Junk Mail Print Media, which is responsible for publishing Junk Mail. Not long ago the publisher required ER Data Recovery's services, and this is what developer Tinashe Gwena had to say: "ER Data Recovery Services did a fantastic recovery job. A near crisis was averted by the commendable efforts of Corrie. He took our job at a rather inconvenient time after hours and got on it as the serious emergency that it was. During the whole process we were given clear progress reports and time estimates. Our data was recovered in an impressive time scale and our downtime was reduced to miniscule. ER Data Recovery Services is serious about business and is a real asset to South Africa's ICT industry."
Another satisfied client, Mrs Shazia Osman, had her laptop hard drive crash, causing her to lose not only all her business data, but also her children's photographs. After contracting ER Data Recovery to recover as much of her data as possible, Osman recommended the company via popular consumer report Web site HelloPeter, comparing its service and data recovery success rate favourably to others in the industry: "I took the hard drive to a few data recovery guys and all said it was impossible to recover anything as the hard drive was not functioning. Corrie at ER Data Recovery was so sympathetic to my plight and ... worked tirelessly, refusing to let even one picture go. After two weeks, he called me to say he had managed to recover 95% of my hard drive! I was amazed and so grateful!"
Roux explains that ER Data Recovery's competitive edge in the industry comes not only from their range of services and their levels of technical expertise, but also from their commitment to customer satisfaction, an assertion borne out by Osman's review: "Nowadays it's all about money. Corrie is one of those amazing people who really wants to help out someone in need and will not rest until the customer is satisfied. For all your data recovery needs I definitely recommend ER Data Recovery!"
In addition to salvaging people's business and personal data, ER Data Recovery has also decided to use its position to make a positive contribution to conserving the environment, and to help a cause that is close to the hearts of many South Africans - rhino conservation. In a bid to raise money for the fight against rhino poaching, ER Data Recovery has launched a campaign that urges members of the public to donate their old or damaged hard drives - or any other computer equipment - for recycling, and has pledged to donate all money raised through this campaign to anti-poaching efforts.
But this campaign goes beyond another attempt to highlight the plight of the rhino: there is also the extremely important issue of the improper disposal of old or damaged technology, which causes its own fair share of environmental problems. This so-called e-waste is a growing problem in South Africa and around the world, as the waste is full of highly toxic substances - including mercury, lead and heavy metals - that need to be properly disposed of or they will affect the air, land and water, and thus the health of the population.
Roux explains, "ER Data Recovery's data recovery process allows for extremely fast turn-around times, usually around four days', and we offer a simple no data, no charge policy with free evaluations, which means that we see more than our fair share of old and damaged technology that needs to be disposed of safely. To us this campaign was a natural fit with our company mission - we specialise in doing everything possible to save every bit of data a client has lost before that loss becomes permanent, and the anti-poaching initiatives aim to save the rhino before it becomes extinct and the loss is permanent. The parallels are obvious, and this seemed like a good way for us to highlight the issue in a way that ties in with our business practice."
In a bid to both cut down on damage to the environment caused by improper disposal of technology and raise money for the fight against rhino poaching, ER Data Recovery's campaign urges members of the public to donate their old hard drives - or any other unused computer equipment - to the company for recycling, pledging to donate all money raised towards anti-poaching efforts.
Says Roux: "Our data recovery process and procedures allow for extremely fast turn-around times, usually around four days', and we offer a simple no data, no charge policy with free evaluations, so we see more than our fair share of old and damaged technology Given the amount of unsalvageable technology we work with on a daily basis, we are very aware of the amount of old or damaged technology that needs to be disposed of safely, otherwise it will negatively affect our country and the people and animals who live here."
ER Data Recovery offers data recovery services to corporate clients experiencing data loss due to hardware failure, software corruption, or natural disaster. With a combined 25 years of data recovery experience, the company offers services ranging from complex recoveries to simple single file repairs, striving to offer the highest level of technical expertise and professionalism, ensuring customer satisfaction ratings that remain unmatched.