Laserfiche recognised as 2020 Gartner Peer Insights Customers’ Choice

Kyocera, one of Laserfiche’s local value-added resellers, delights in the accolade.

Johannesburg, 15 Dec 2020
Read time 2min 10sec
Marcell Otto, Software Product Specialist of Kyocera Document Solutions South Africa
Marcell Otto, Software Product Specialist of Kyocera Document Solutions South Africa

Laserfiche, a global provider of intelligent content management and business process automation, has been named the 2020 Gartner Peer Insights Customers’ Choice for Content Services Platforms (CSPs). Customers gave Laserfiche a 4.8 average overall rating (out of 5.0) in the CSP market, based on 158 ratings over 12 months, making it the leader in its market.

“The recognition that Laserfiche is the top customers’ choice across the world underscores the company’s commitment to developing technology that solves businesses’ biggest challenges,” says Marcell Otto, Software Product Specialist of Kyocera Document Solutions South Africa, one of Laserfiche’s local value-added resellers (VARs) since 2015.

Gartner defines CSPs as integrated platforms that provide content-focused services, repositories, APIs, solutions and business processing tools to support digital business and transformation. The firm bases its Peer Insights Customers’ Choice on customer feedback and ratings, taking into account the number of reviews and the overall user ratings of verified end-users. The company maintains rigorous criteria for recognising vendors with a high customer satisfaction rate.

Laserfiche achieved the highest overall average rating on all performance indicators, including willingness to recommend, product capabilities, evaluation and contracting, integration and deployment and service and support. As noted in a Gartner Peer Insights review: “The implementation of Laserfiche brought results in key indicators such as service delivery time, cost savings and, most importantly, customer experience.

“Laserfiche places customer experience at the forefront of every innovation. The technology boosts organisational productivity, scales operations, visualises data and creates digital, future-ready businesses,” says Otto.

The enterprise content management product suite of content services offers e-forms, document management, workflow rules management, content collaboration, dashboard analytics, records management and audit trail. The platform enables customers to accelerate how business gets done by automating high-volume activities that increase employee productivity.

The ECM provider recently unveiled enhancements to its process automation suite, including Laserfiche Vault, a solution package to support broker-dealer firms with SEC compliance; workflow bots – expanded robotic process automation (RPA) capabilities – and smart invoice capture, a machine-learning enabled solution that enables organisations to accelerate accounts payable processes. “Crucially, because of where we find ourselves now, ECM is more important than ever; it optimises legacy processes, automates workflows, and ensures productivity, making the sudden shift to remote work a seamless experience,” concludes Otto.

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