Esker wins 2018-19 Cloud Award for B2B Customer Strategy
SPI, the African distributor for utility software products and services to the Open Systems segment of the IT industry and the Southern African reseller for Esker, a leader in document process automation solutions, today announced the latter has been named a winner in the 2018-19 Cloud Awards Programme in the B2B Customer Strategy category.
The cloud computing awards recognises excellence and innovation in cloud computing. The programme accepts entries internationally and from organisations of every size.
"Over the past year-and-a-half, Esker has placed a greater emphasis on customer experience, dedicating an entire team to this effort. Since then, we've developed and implemented a customer-first business approach across all levels of our company," commented Steve Smith, COO of Esker. "Fuelling this approach is our belief that the foundation of a healthy company is a satisfied and loyal customer base, and that customers should feel valued, understood and engaged. We're thrilled that our approach has earned the recognition from the Cloud Awards."
Esker's team of customer experience ambassadors have pioneered a customer service experience strategy that encourages proactive customer engagement. The team provides training, dives deep into how Esker's solutions affect customers' business processes and previews any solution upgrades with customers prior to implementation.
"It was an almost impossible task to decide which organisations were most worthy of an award," added Cloud Awards organiser Larry Johnson, "and to be recognised as a category winner demonstrates our belief in Esker's commitment to excellence."
Esker's goal is that every interaction a customer has with the company should feel like a partnership and mutual commitment to helping the customer achieve success. The company-wide adoption of this customer experience-first mindset has left an impact on customers and companies alike and remains a top priority for Esker as a whole, as the customer experience team continues to expand.
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