Infographic: Redefine digital transformation
Big thinking, small steps: redefining digital transformation is not a once-off project but an ongoing way of working.
Organisations are changing their approach to digital transformation, seeing it as an ongoing series of small steps rather than a giant leap with a finite landing place.
In a similar way, they’re taking a more long-term view of customer experience, too, as they seek to connect the dots in each customer transaction as well as over the customer’s lifetime journey with the organisation.
Data is central to everything and needs robust systems to ensure its potential is not overshadowed by the challenges of managing it. Click here to see what the intelligent business trends in 2020 will be.