Nutanix integrates with ServiceNow

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Nutanix has announced that its hyper-converged infrastructure (HCI) platform has been integrated with the ServiceNow IT Operations Management solution to automate private cloud workflows.

ServiceNow is an enterprise software-as-a-service provider.

The integration, announced at Nutanix’s .NEXT conference in Copenhagen this week, gives customers end-to-end visibility of Nutanix assets.

“By integrating Nutanix software with ServiceNow’s leading digital workflow solutions, we are making it easier to deliver end-to-end automation of infrastructure and application workflows so that private cloud can deliver the same simplicity and flexibility as public cloud services,” said Rajiv Mirani, CTO of cloud platforms at Nutanix, in a statement. 

By automating the most requested services and workflows, IT teams can reduce time spent on servicing incidents and issues and focus on offering a public cloud-like experience within the data centre, the company said.

In a new survey of 2 650 IT decision-makers around the world by Vanson Bourne, commissioned by Nutanix, nearly all (98%) said that automation of IT operations is important to their organisation, with 56% saying it was “extremely important.”

In addition, according to Gartner, "by 2022, intelligent infrastructure will add infrastructure machine learning, analytics and artificial intelligence for IT operations (AIOps) as software to 60% of HCI and composable integrated systems."

Integration with the ServiceNow IT Operations Management solution enables Nutanix customers to:

  • Automatically discover Nutanix private cloud environments with ServiceNow ITOM Discovery capability, giving IT operators end-to-end visibility of Nutanix assets, including HCI clusters, individual hosts, virtual machine instances, storage pools and dozens more configuration parameters and application-centric metrics.
  • Deliver self-service capabilities to ServiceNow users so they can provision, manage and scale applications via Nutanix Calm blueprints, which are published as service catalogue items in the Now Platform. The self-service capabilities to ServiceNow users is available through the ServiceNow Store.
  • Better manage Nutanix-based private cloud operations via integration with Nutanix’s X-Play automation engine built into Prism Pro. With a new X-Play action for ServiceNow, IT managers can leverage ServiceNow ITSM service to notify their team of incidents and alerts in their Nutanix-powered private cloud environment, such as when a host loses power, or a server is running out of capacity.
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