White paper: The role of conversation analytics in creating the next-gen CIO
We are in the middle of an emerging business evolution, one where there is an increasing adoption of conversation analytics technology, making it possible to gather structured data from 100% of customer conversations within your organisation.
The reality is this: To succeed in today’s world, an organisation needs to be data-driven.
The COVID-19 pandemic accelerated an already rapid digital transformation that created both challenges and opportunities for organisations across every industry. Perhaps the one area that presents the greatest opportunity, and has yet to be fully explored, is the evolving role of customer data throughout the enterprise. Read this white paper to learn more.