Bruce von Maltitz | Contributor

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Bruce von Maltitz

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Mar 30, 2026

Trust is what will make or break AI voice agents

As AI voice agents become more capable, the question is whether businesses can trust them enough to put them in front of customers.

5 CX trends businesses can't afford to ignore in 2026

CX is a major driver of business performance and belongs on the CEO’s list of core priorities – now more than ever, says Bruce von Maltitz, CEO of 1Stream.

Smarter CX starts with a smarter knowledge base: AI in action

Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.

Bruce von Maltitz

Articles About Bruce von Maltitz (12)

3:10

TechForum

5 May

Why AI voice agents are being met with open arms

With sub-second response times and a deep understanding of the local context, AI voice agents are defining the next decade of the South African experience economy, says Bruce von Maltitz, CEO of 1Stream.

4:30

Mar 11, 2026

AI voice agents poised to revolutionise SA’s digital customer service

Technology represents a turning point for traditional automated systems within contact centres, says 1Stream.

Creating customer service magic (even in mundane industries)

Having an effective CRM in place is the smartest, most efficient and cost-effective way to offer an excellent customer service, says Bruce von Maltitz, CEO of 1Stream.