Articles
As AI voice agents become more capable, the question is whether businesses can trust them enough to put them in front of customers.
CX is a major driver of business performance and belongs on the CEO’s list of core priorities – now more than ever, says Bruce von Maltitz, CEO of 1Stream.
Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.
Articles About Bruce von Maltitz (12)
Technology represents a turning point for traditional automated systems within contact centres, says 1Stream.
Having an effective CRM in place is the smartest, most efficient and cost-effective way to offer an excellent customer service, says Bruce von Maltitz, CEO of 1Stream.
Chatbots are completely changing the landscape of contact centres, says 1Stream CEO Jed Hewson.
