Bruce von Maltitz | Contributor

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Trust is what will make or break AI voice agents

As AI voice agents become more capable, the question is whether businesses can trust them enough to put them in front of customers.

5 CX trends businesses can't afford to ignore in 2026

CX is a major driver of business performance and belongs on the CEO’s list of core priorities – now more than ever, says Bruce von Maltitz, CEO of 1Stream.

Smarter CX starts with a smarter knowledge base: AI in action

Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.

Bruce von Maltitz

Articles About Bruce von Maltitz (12)

4:30

Telecoms

Mar 11, 2026

AI voice agents poised to revolutionise SA’s digital customer service

Technology represents a turning point for traditional automated systems within contact centres, says 1Stream.

Chris Tredger

4:30

Outsourcing and Managed Services

Sept 5, 2023

Creating customer service magic (even in mundane industries)

Having an effective CRM in place is the smartest, most efficient and cost-effective way to offer an excellent customer service, says Bruce von Maltitz, CEO of 1Stream.

3:50

Enterprise Solutions

Aug 30, 2023

AI transforms CX and service delivery

Chatbots are completely changing the landscape of contact centres, says 1Stream CEO Jed Hewson.