Articles
To move beyond the stigma of fake sounding bots, investment must be made in the soft side of technology.
As AI voice agents become more capable, the question is whether businesses can trust them enough to put them in front of customers.
CX is a major driver of business performance and belongs on the CEO’s list of core priorities – now more than ever, says Bruce von Maltitz, CEO of 1Stream.
Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.
Articles About Bruce von Maltitz (12)
1Stream's ISO/IEC 42001 certification represents a commitment to building, deploying and managing AI responsibly, transparently and securely, says Bruce von Maltitz, CEO of 1Stream.
Integrating AI voice into existing contact centre technology requires specialist expertise, says Bruce von Maltitz, CEO of 1Stream.
To make a conversation feel authentic, you have to match the cadence of human interaction – especially in a contact centre environment, says Bruce von Maltitz, CEO of 1Stream.
