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Paul Fick

MD of Spescom DataFusion

Paul Fick is MD of Spescom DataFusion, the company in the Spescom group responsible for contact centres and enterprise networking. He has been in the local IT industry for the past 23 years and holds an Honours degree in electronic engineering and a Masters degree in business leadership. Before becoming MD, he was manager of the Customer Contact Solutions Business Unit of Spescom DataFusion and a director of the company.

Articles

2:10
TechForumMay 17, 2011

Access skills anywhere with remote contact centre

The evolution of technology has played a significant role in enabling the possibility of the remote contact centre agent, says Paul Fick, MD of Spescom DataFusion.

Spescom
5:00
TechForumNov 15, 2010

Innovation to determine contact centre success

New tech trends drive transformation in the deployment of customer service and customer contact solutions, says Paul Fick, MD of Spescom DataFusion.

Spescom
8:10
TechForumAug 11, 2010

Contact centres access Web 2.0

Companies need to have an active presence on social media platforms, says Paul Fick, MD of Spescom DataFusion.

Spescom
2:40
Contact centresFeb 24, 2006

Investing in contact centres

Technology investment is crucial to reduce contact centre expenditure and ensure greater efficiency.

Paul Fick
3:30
Call centreMay 11, 2004

Building a successful call centre

Customer service is often seen as a necessary cost, rather than an opportunity to build and retain a loyal customer base.

Paul Fick
2:40
ConvergenceFeb 19, 2004

Convergence in financial services

Paul Fick, MD of Spescom DataFusion, discusses how technology meets the needs of financial services institutions.

Spescom
2:50
E-businessJan 8, 2003

E-business approach must be comprehensive

Paul Fick, MD of Spescom DataFusion, emphasises the need for a complete approach when applying an e-business strategy.

Spescom
3:20
Call centresNov 1, 2002

Technology changes call centre market

A combination of technology and new approaches has changed the face of the call centre market, says Paul Fick, MD of Spescom DataFusion.

Spescom
3:30
Call centresSept 9, 2002

Changing automated call centre functions

There is a trend to move the automated functions of call centres away from the front-end switches and onto a software platform, says Paul Fick, MD of Spescom DataFusion.

Spescom
2:20
E-commerceAug 6, 2002

Multiple channels make for happier clients

Online customer interfaces have their place, but the main players in online transactions sensibly offer multiple communication channels to support the pure online model.

Paul Fick
3:20
CRMJul 1, 2002

Technology leads to changes in CRM

A combination of technology and new approaches has changed the customer relationship management (CRM) business landscape, says Paul Fick, MD of Spescom DataFusion.

Spescom
3:10
Contact centresMar 25, 2002

Integrating contact centres

Paul Fick, customer contact solutions manager at Spescom, discusses how customer contact centres can be integrated into an organisation's other systems.

Spescom