Articles
The evolution of technology has played a significant role in enabling the possibility of the remote contact centre agent, says Paul Fick, MD of Spescom DataFusion.
New tech trends drive transformation in the deployment of customer service and customer contact solutions, says Paul Fick, MD of Spescom DataFusion.
Companies need to have an active presence on social media platforms, says Paul Fick, MD of Spescom DataFusion.
Technology investment is crucial to reduce contact centre expenditure and ensure greater efficiency.
Customer service is often seen as a necessary cost, rather than an opportunity to build and retain a loyal customer base.
Paul Fick, MD of Spescom DataFusion, discusses how technology meets the needs of financial services institutions.
Paul Fick, MD of Spescom DataFusion, emphasises the need for a complete approach when applying an e-business strategy.
A combination of technology and new approaches has changed the face of the call centre market, says Paul Fick, MD of Spescom DataFusion.
Articles About Paul Fick (8)
Paul Fick will be directly responsible for establishing Jasco in the Middle East and Northern Africa region.
An important part of managing customer experiences is the allocation of appropriate agents to the "new" channels, says Jasco.
ICT is no longer about purchasing underlying technology and ICT tools, but about the services required to support solutions, says Jasco.