Articles
The Orange Index reveals service excellence still eludes the local telecoms industry.
Service levels are only slightly higher than that in government, according to Ask Afrika`s Orange Index.
The three cellular networks have been rated at the top of a new National Customer Service Delight Index.
The Ask Afrika CCNG awards held recently in Johannesburg recognised call centres that have exceeded customers` expectations, says Ask Afrika.
Articles About Ask Afrika (12)
South African brands are increasingly unable to prove social media return on investment, shifting focus towards brand awareness and customer engagement.
South African brands shift budgets, as LinkedIn and TikTok gain momentum while Facebook steadily loses influence.
The Naspers-owned group maintains its grip on the market, despite multinational e-commerce disruptors like Amazon, Shein and Temu gaining momentum in SA.