Technology helps hospitality organisations better understand, and service their guests - allowing for consistent quality of service necessary for the 2010 influx.

Facilities management has taken dramatic strides in recent years as those in the field have raised their skills and adopted new standards, says Paul Bornhutter, product manager, FrontRange Africa and Middle East.

IT is really only about one thing: the way information is gathered and acted upon, says Paul Bornhutter, FrontRange Solutions (SA) product GM for Africa and the Middle East.

It`s time for IT to become simpler to use and that`s why service-oriented architecture is going to change all our lives for the better, says Paul Bornhutter, product manager, Africa and Middle East, FrontRange Solutions (SA).

IT help-desks appear to have lost their way, driven by an overemphasis on cost-consciousness into defending the company`s financial position rather than helping users, says Paul Bornhutter, FrontRange Solutions (SA) product GM.