Articles
Consumers now expect interactions that are instant, personal, and deeply contextual, yet most legacy systems are still stuck in a slower, simpler era.
Articles About Lauren Potgieter (2)
Disconnected customer engagement systems are frustrating consumers and hurting business loyalty, according to speakers at the Infobip Leadership Soirée 2026.
Potgieter has been tasked with accelerating growth through AI-powered automation, omnichannel engagement and stronger partner collaboration.
