Articles
Changes to the Labour Relations Act require equal pay for work of equal value.
Successful contact centres are all about their customers and also their agents.
The future of contact centre performance management is not what it used to be.
The customer experience is the single most important influencer of profitability.
A cloud contact centre will enhance an organisation's ability to enrich the customer experience.
Contact centre agents who are able to work from home are incentivised to keep the customer happy.
The contact centre agent is dead... long live the service specialist.
Multi-channel is customer management's new frontier, and the contact centre needs to join the party.
Articles About Evan Jones (8)
The non-profit moves away from fixed funding windows for its Digital Skills Impact Fund, making R200 million available over 12 months.
Traditional ICT jobs are on the decline, disrupted by “big tech” moments and trends that are driving a shift in digital jobs, says new data from Collective X.
The NPO will co-invest with employers to create work opportunities that connect digital skills training with real employment.
