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Evan Jones

Speaking engagements (2)

SpeakerNov 5, 2020

AWS Webinar 5 - Skills development and capacity building for a future-proofed workforce

Topic: Panel Discussion

SpeakerNov 5, 2020

AWS Webinar 5 - Skills development and capacity building for a future-proofed workforce

Topic: Introduction of panellists

Articles

4:30
Performance management
Oct 12, 2012

Hidden emergency for contact centres

Changes to the Labour Relations Act require equal pay for work of equal value.

Evan Jones
4:20
CX
Jul 2, 2012

The ultimate people business

Successful contact centres are all about their customers and also their agents.

Evan Jones
3:50
CX
Jun 11, 2012

Controlling all contact

The future of contact centre performance management is not what it used to be.

Evan Jones
4:50
CX
Mar 8, 2012

People first

The customer experience is the single most important influencer of profitability.

Evan Jones
5:00
CX
Oct 18, 2011

Cloud within a cloud

A cloud contact centre will enhance an organisation's ability to enrich the customer experience.

Evan Jones
4:40
CX
Oct 7, 2011

Homeward bound

Contact centre agents who are able to work from home are incentivised to keep the customer happy.

Evan Jones
4:40
Human Capital Management
Sept 19, 2011

Empowering agents

The contact centre agent is dead... long live the service specialist.

Evan Jones
3:50
Telecoms
Aug 18, 2011

Customers get social

Multi-channel is customer management's new frontier, and the contact centre needs to join the party.

Evan Jones

Articles About Evan Jones (7)

5:20
Software Development and Testing
Aug 6, 2025

‘Big tech’ innovations scramble SA’s digital jobs market

Traditional ICT jobs are on the decline, disrupted by “big tech” moments and trends that are driving a shift in digital jobs, says new data from Collective X.

Simnikiwe Mzekandaba
2:10
Human Capital Management
Jun 3, 2025

Collective X commits R50m to drive digital jobs in SA

The NPO will co-invest with employers to create work opportunities that connect digital skills training with real employment.

Staff Writer
12:00
Cover story
Sept 1, 2023

Playing the long skills game

There are plenty of digital jobs for young South Africans, so why aren’t more of our youth filling them? The Collective X thinks it has the answer.

Matthew Burbidge