Beware: Cold calling contact centres offer extortion as a service
The use of outsourced call centres to extort money via ransomware is a sinister ramping up of cyber crime activities − the latest refinement, so to speak, of a nasty trade.
Customer retention in the face of ransomware attacks
As ransomware attacks increase, complacency about consumer reaction to the theft of data would be an utterly foolhardy approach for business owners.
Unpacking the true cost of downtime
The critical need to protect against unplanned downtime from the full range of potential failures cannot be overstated.
Balancing prevention, continuity and recovery
Let's broaden the data security conversation to highlight the importance of business continuity and disaster recovery plans.
Backup and recovery balancing act
What's more important: the speed of recovery or the amount of data an organisation is willing to lose?
Customer experience key in Industry 4.0
In the age of the experience economy, customer loyalty is driven by convenience and instant access to information.