Lauren Kate Rawlins

Emerging tech allows call centres to right-size, upskill

FatPipe Network, which runs large contact centres in the US and India, says implementing new technologies will not lead to firing agents.


Avaya now integrates with Slack app

The unified communications provider will add a virtual assistant for chat app Slack to its collaboration software.


LG brings five-camera flagship to SA

The South Korean electronics company unveils its premium LG V40 ThinQ smartphone, which will be available in SA for R12 499 in early February.


Avaya wants 25% of its revenue from cloud by 2021

The global unified comms provider releases private cloud solutions that it hopes will accelerate its cloud business and double cloud revenue within two years.


Avaya remains committed to South Africa

Its business in the country strengthened over the last year, as more local enterprises made progress in their digital transformation journeys, says Avaya.


Avaya unveils simplified branding for solutions portfolio

The unified communications company renames products in its solutions portfolio to help customers seamlessly migrate communications to the cloud.

Jan 14, 2019

2019: the year to pack in more smartphone cameras

This year, according to recent leaks, the high-end smartphone space will see three and four rear camera set-ups become mainstream.

Jan 11, 2019

CES 2019: First commercial quantum computer

ITWeb highlights announcements from the Consumer Electronics Show that set the tone for tech trends to follow in 2019.

Dec 13, 2018

Mastercard plans to displace cash

The global payments company says a major part of its future strategy is to find digital solutions for people still transacting in cash.

Dec 12, 2018

Top local Google searches for 2018 revealed

South Africans used Google Search to find out more information about entertainment events and local celebrities this year.


Crypto platform VALR promises 'negative fees'

New local digital asset trading platform gives South Africans access to crypto-currencies, and the option to buy and sell more than 50 crypto-currencies.

Nov 29, 2018

Google gives four SA non-profits R3.4m each

The four winners will each walk away with $250 000 to enable change in the country using technology.

Lauren Kate Rawlins
ITWeb digital and innovation contributor.

Lauren made the move to online journalism after a stint with broadsheets in Durban. She now writes about the different ways businesses are embracing digital transformation, how small start-ups are disrupting big industry, and how the machines are slowing taking over. She investigates the far flung corners of the web and interrogates the algorithms our social lives revolve around. She researches emerging technologies and puts into words how 21st century living, more and more, resembles a scene in a science fiction novel.