Speakers

Adriaan van Staden, senior sales manager: South East Africa, Genesys Adriaan van Staden  senior sales manager: South East Africa, Genesys
senior sales manager: South East Africa, Genesys
Adriaan van Staden, senior sales manager: South East Africa, Genesys
Amanda Halpin, EMEA business development manager , Genesys Amanda Halpin  EMEA business development manager , Genesys
EMEA business development manager , Genesys
Amanda Halpin, EMEA business development manager , Genesys

Speaking honestly, I will admit that I didn't know what I wanted to do after completing my undergraduate degree.

Chris Woodward  CEO of Anana
CEO of Anana

Chris is co-founder and CEO of Anana Ltd, a company at the leading edge of CX technology, that has been active and innovative in the Customer Engagement solutions industry for the last 18 years.

Deon Scheepers - Strategic Consultant - EMEA Deon Scheepers  Strategic Consultant EMEA, Interactive Intelligence
Strategic Consultant EMEA, Interactive Intelligence
Deon Scheepers - Strategic Consultant - EMEA

Deon Scheepers is the Senior Manager for Operations & Consulting Services at Interactive Intelligence - Africa.

Jody Roberts Jody Roberts  Sr Solutions Consultant at Genesys
Sr Solutions Consultant at Genesys
Jody Roberts

Jody is a young and vibrant IT professional who has worked in the industry for over 15 years.

Kim de Boer, senior sales director (Benelux & South East Africa), Genesys Kim de Boer  Senior sales director (Benelux & South East Africa), Genesys
Senior sales director (Benelux & South East Africa), Genesys
Kim de Boer, senior sales director (Benelux & South East Africa), Genesys
Mark Angus, CEO & managing editor, Knowledge Executive Mark Angus  CEO & managing editor, Knowledge Executive
CEO & managing editor, Knowledge Executive
Mark Angus, CEO & managing editor, Knowledge Executive

Networker, researcher and strategist, Mark Angus is the CEO and managing editor of Knowledge Executive, a Pan African-to-global research and media firm.

Merijn te Booij, CMO, Genesys Merijn te Booij  CMO, Genesys
CMO, Genesys
Merijn te Booij, CMO, Genesys
Paul McIntyre  Chief Sales Officer, Elingo
Chief Sales Officer, Elingo

Experiences are what make the world go around...

Prof. Adre Schreuder, Founder and CEO of Consulta (Pty) Ltd, Founder and Chair of South African Customer Satisfaction Index (SAcsi) Prof. Adre Schreuder  Founder & CEO of Consulta (Pty) Ltd, Founder & Chair of South African Customer Satisfaction Index (SAcsi)
Founder & CEO of Consulta (Pty) Ltd, Founder & Chair of South African Customer Satisfaction Index (SAcsi)
Prof. Adre Schreuder, Founder and CEO of Consulta (Pty) Ltd, Founder and Chair of South African Customer Satisfaction Index (SAcsi)

Adré Schreuder is considered to be the subject matter specialist in the field of customer experience measurement and management.

Riaan Manser, solo adventurer Riaan Manser  Solo adventurer
Solo adventurer
Riaan Manser, solo adventurer

Intending to use his journey to generate local and international awareness of the often-appalling standards of living in Africa.

Shehnaaz de Vries: Domain Owner, Retail IT CRM and BPM Shehnaaz de Vries  Domain Owner, Retail IT CRM and BPM
Domain Owner, Retail IT CRM and BPM
Shehnaaz de Vries: Domain Owner, Retail IT CRM and BPM

Shehnaaz has worked in various IT projects in Allan Gray for the last 7 years and has played a pivotal role in building applications that enable outstanding client service.

Siegfried Schallenműller,GM Customer Experience, Europe, Dimension Data Siegfried Schallenműller  GM Customer Experience, Europe, Dimension Data
GM Customer Experience, Europe, Dimension Data
Siegfried Schallenműller,GM Customer Experience, Europe, Dimension Data

As General Manager for Customer Experience in Europe, Siegfried Schallenmüller is responsible for the strategic development of the European business of Dimension Data around digital customer experience solutions.

Simon Wright, product marketing director, Genesys Simon Wright  Product marketing director, Genesys
Product marketing director, Genesys
Simon Wright, product marketing director, Genesys
Sinomnqa Bodlani Sinomnqa Bodlani  Bodlani, manager, client experience, Allan Gray
Bodlani, manager, client experience, Allan Gray
Sinomnqa Bodlani

Sinomnqa (Nomi) Bodlani has spent the last 3.5 years leading the Client Experience strategy for Allan Gray’s Retail Client Service business.


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