Spicer Holdings has peppered up its customer relations with the official launch of its new Customer Relationship Solutions (CRS) division at a lavish affair in Sandton last night.
The event was also used as a platform to introduce the team and explain why management believes in its fresh approach to customer relations.
The CRS division aims to develop clients` customer relationship strategy and combines with other subsidiaries to continue to offer specialised IT service, software and communications solutions.
"There are too many examples of companies where the primary focus of their customer relationship activities has been on the technology first, without having articulated the business needs," says MD of the new division, Mike Higgo.
"We do not push any single product - nor technology - but we give our clients the best technology and the best people to design and implement a workable strategy. At CRS we focus on perfecting and maintaining customer relationships so that companies can build successful, customer-centric enterprises. Everyone has access to similar technology. The difference lies in how the technology is implemented as a business solution."
Higgo described the division`s strategy as "aggressive" and business-focused. This is coupled with what Spicer believes to be two of its key strengths in the market -its management team and the fact that the company is product and vendor independent.
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