Spescom has been laying the foundations over the last several years to take advantage of the rapid growth in demand for end-to-end contact centre solutions throughout sub-Saharan Africa.
This locally-based, internationally focused company is well placed to provide the technology required as many African nations and businesses implement modern communications systems, driven by deregulation and government-level awareness of global needs and competition.
"Through our international partners and the relationships we have successfully explored with the public sector, we now have engagements in nearly every country south of the Sahara," says Paul Fick, MD of Spescom DataFusion.
"The demand for advanced telephony solutions across Africa has increased dramatically. In just a few years, many countries have moved from basic, analogue systems to wireless and IP-based networks. We are projecting our own revenues to increase dramatically in the medium term.
"The rapid progress is driven by several factors. Governments and businesses alike realise the need for modern technology to communicate and compete in global markets - not to mention the established benefits for the wider economies involved. Countries including: South Africa, Botswana, Ghana, Nigeria, Kenya and Uganda, have set themselves the goal of becoming regional technology and communication hubs, competing with the East, but having a time-zone advantage.
"Also, the explosion of wireless and VOIP solutions has created a demand for fully converged solutions on a par with the latest First World systems, often skipping completely the step-by-step introduction of digital and then IP-based technology.
"Even the smaller economies in the region have strong demand for mobile and Internet-access technologies. As access-network specialists, we have seen an enormous demand for contact centre systems and associated solutions. Fortunately, we offer end-to-end abilities which can cover any range of needs, including the potential to run both analogue and the latest IP telephony within the same solution.
"We have established a very solid foundation to meet these new opportunities. We have a partner model which carefully improves the partner's skills in three phases, from selling with full Spescom backup, to implementing solutions with Spescom supervision, all the way to operating autonomously. In the course of our partnership activities, we upskill the local representatives as an investment into communities outside of South Africa. As a communications solutions innovator, we have the resources to support any of our partners - and their customers - even where we do not have a physical presence in the country concerned.
"Much of our present achievement and our confident prediction of future growth in this market is based on forward-thinking policies and deregulation, which many African nations have introduced. The relationships we have built with government agencies and major corporates across the continent play a key role in supporting our continued involvement in this market, which has enormous potential for both business and social upliftment," concludes Fick.
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Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and South Africa.
The group is publicly listed on the JSE Limited (Spescom Ltd).
Spescom is an information and communications technology company focused on the various aspects of enterprise content management.
The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.
Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.
Spescom DataFusion, the group's contact centre operation, is a certified Avaya Platinum business partner. This is a distinction reserved for select enterprises with proven world-class technical expertise and customer service.
Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions. DataVoice is marketed internationally by London-based Spescom Limited UK.
eB is sold by US-based Spescom Software Inc.
Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.
Worldwide, customers include Eskom, Blake & Associates, Nedcore, Auto & General, IBM, First National Bank, Wesbank, Cell C, Old Mutual, Direct Axis, ICG, Siemens, National Bank of Dubai, Telecom Austria, Lloyds TSB, National Bank of Kuwait, Dubai Police, WHSmith, Network Rail (Railtrack); City of Lancaster,Aker Kvaenrner, Bechtel, Pan American Energy, Lloyds Register, Caterpillar, Colorado Springs Utilities, Entergy, Ameren UE, Constellation Energy Group, Seabrook, Telkom SA, Vodacom, MTN, Grintek and Econet.
For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.
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