ITWeb, in partnership with Freshworks, is conducting a survey on the state of CX in South Africa to find out where chatbots and apps fit into the larger picture with respect to improving customer experience.

In this survey, we examine, among other things:

1. How customer service expectations have changed over the past year
2. What is a key driver of customer satisfaction?
3. How AI-powered chatbots are expected to improve customer service.

By completing the questionnaire, you will help us compile a one-of-a-kind local research report, and stand a chance to win a lucky draw prize – a Smeg coffee machine or a R5 000 Takealot voucher.

The detailed results of the survey and the winner of the lucky draw will be published on ITWeb.

Thank you for participating!