ITWeb TV: Telkom overhauls online channels to enhance CX | Episode #65
Dr Noxolo Kubheka-Dlamini, Chief Digital and Information Officer at Telkom Consumer & Small Business, chats to ITWeb TV about the mobile network operator’s renewed strategy to accelerate self-service across its digital channels. #telkom #itwebtv #telecommunications
SA deprived of better coverage and lower data prices
On 13 April, the Free Market Foundation presented its 2021 SEIA report that detailed the ways in which the South African government's ICT policy is potentially harming the consumer.
The free cloud services employees use can compromise valuable business data, said Nigel Hawthorn of Skyhigh Networks at the ITWeb Security Summit 2016.
The Windows RT version of Microsoft's Surface tablet goes to market next week, starting at $499.
FNB stole the show at the inaugural MTN App of the Year Awards, winning three categories and taking the top spot overall.
The wireless application industry body adds stronger consumer protection clauses to its code of conduct.
Trends are no longer determined by the technology industry, but by the consumer.
Using social media platforms gives brands a personal touch, says Native.
Consumer usability determines how a software application is developed, says Airborne Consulting.
New products are in the pipeline as the company aims to grow its consumer base.
The telecom operator's neglect of the consumer market is of no consequence to its licence obligations.
The phrase “consumer benefit” has become nothing more than an illusion in the telecoms industry.
The company's consumer segment is a young business and a small contributor, says Neotel.
The offering is too little, too late and provides nothing new to the consumer, say industry analysts.