The big-four bank reveals its AI-based chatbot handles over 100 000 queries per month from 1.6 million users.
The bank surges past 14 million active app clients, with up to 20 000 customers joining the bank directly through in-app on-boarding.
The companies will roll-out industry specific contact centre solutions built on Amazon Connect.
Customer service of the future
Companies that perform better know their customers better. AWS, Salesforce and Synthesis partnered for a webinar on 16 August. They shared their tools to overcome obstacles and transform customer experiences, including Amazon Connect, Salesforce Service Cloud, real-time telemetry and smart chatbots. #futureofcustomerservice #AmazonConnect #SalesforceServiceCloud
The Customer Service of the Future webinar will take place on 16 August, with AWS, Salesforce and Synthesis.
The Customer Service of the Future webinar will take place on 16 August, with AWS, Salesforce and Synthesis outlining their tools to overcome obstacles and transform the customer experience.
A recent BMC/AWS webinar tackled the challenges of migrating legacy applications to the cloud.
Amazon Web Services has made Amazon Connect, a self-service, cloud-based contact centre service, available to other businesses.