Articles about Amazon Connect

Capitec reaches 14.5m active app users

The bank surges past 14 million active app clients, with up to 20 000 customers joining the bank directly through in-app on-boarding.

NTT Data, AWS team up for AI-powered contact centre  solutions

The companies will roll-out industry specific contact centre solutions built on Amazon Connect.

Integrated enterprises need to optimise the use of AI for better CX

The Customer Service of the Future webinar will take place on 16 August, with AWS, Salesforce and Synthesis.

Customer service of the future in the spotlight

The Customer Service of the Future webinar will take place on 16 August, with AWS, Salesforce and Synthesis outlining their tools to overcome obstacles and transform the customer experience.

Discovery foundational to cloud migration

A recent BMC/AWS webinar tackled the challenges of migrating legacy applications to the cloud.

Amazon makes self-service contact centre service available

Amazon Web Services has made Amazon Connect, a self-service, cloud-based contact centre service, available to other businesses.