Articles about Yugeshree Frylinck

#ITWebCX2023: Experts advocate ‘outside-in’ approach to CX

Panelists agreed on the direct correlation between employee experience (EX) and CX.

Show me the money: How to secure ROI with a focused CX strategy

At the ITWeb CX Summit next week, Yugeshree Frylinck will share tips on maximising ROI from CX investments.

The future of CX is built on culture and AI

Technology alone cannot improve CX – it has to be underpinned by company culture.

Emerging tech pays off in MultiChoice’s CX journey

The pay-TV firm is now fully focused on the customer, as it has transitioned away from a product-led business.

CX professionals must keep up with digital disruption

The CX Group founder will present a keynote address at the ITWeb CX Summit 2022.

How to demonstrate a measurable CX impact

Businesses are battling with buy-in to fix CX because ROI isn’t understood, says Yugeshree Frylinck of the CX Group.

How to realise ROI in your CX initiative

Company culture is integral to CX success, says Yugeshree Frylinck ahead of ITWeb's CX Summit.