Panelists agreed on the direct correlation between employee experience (EX) and CX.
At the ITWeb CX Summit next week, Yugeshree Frylinck will share tips on maximising ROI from CX investments.
Technology alone cannot improve CX – it has to be underpinned by company culture.
Emerging tech pays off in MultiChoice’s CX journey
Pay-TV channel MultiChoice is ticking the right digital boxes in delivering improved customer experience and outshining its global peers. #newsvideo #multichoice #customerexperience
The pay-TV firm is now fully focused on the customer, as it has transitioned away from a product-led business.
The CX Group founder will present a keynote address at the ITWeb CX Summit 2022.
Businesses are battling with buy-in to fix CX because ROI isn’t understood, says Yugeshree Frylinck of the CX Group.
Company culture is integral to CX success, says Yugeshree Frylinck ahead of ITWeb's CX Summit.