ITWeb TV: How FNB measures AI’s return on investment | Ep #157
On this episode of ITWeb TV, Dané Liebenberg, AI executive for FNB Retail and Business Banking, unpacks how the bank is assessing the value of its artificial intelligence investments through four key pillars. #AI #Banking #Fintech #ArtificialIntelligence #DigitalBanking
Local banks lose significant amounts of interchange revenue as legitimate card transactions are consistently incorrectly declined by outdated fraud detection systems.
Banks accelerate their digital strategies, using AI and cloud to drive growth, efficiency and stronger customer engagement.
Customer data is South African banks’ next frontier, driving hyper-personalisation, AI adoption and digital trust across Africa, says PwC.